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Inspection Summary

Overall summary & rating


Updated 14 January 2017

This inspection took place on 5 December 2016 and was unannounced. The home at 330 Westward Road provides accommodation for six people who require personal care. There were five people living in the home at the time of our inspection. The home provided personal care and support for people with learning disabilities. The home had a lounge and a kitchen/dining room area, and six bedrooms set across two floors. People could freely move around the home and had access to a secure and private back garden.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People required various levels of support. Some people were independent in their personal care, managing their medicines and activities in the community, whilst others needed full support from staff. They had access to a variety of activities in the home and in the local community. Staff supported people to contribute towards daily activities and cleaning chores around the home.

People felt safe living at the home. They were cared for by staff who were kind and caring. Staff understood their responsibility to protect people from harm and support them to manage their risks.

Staff were aware of their responsibilities to report any accidents, incidents or safeguarding concerns. They showed concern for people’s wellbeing in a caring and meaningful way and responded to their needs quickly. People’s care records showed relevant health and social care professionals were involved with people’s care. People received their medicines as prescribed by staff who had been trained in the management of their medicines.

People were involved in the planning for their support. Their support plans were personalised and reflected their support needs and preferences. However, people’s daily activities and well-being were not consistently recorded. Where there had been some shortfalls in the recordings of people’s risks, daily activities and medicines this was addressed immediately.

Staff understood the importance in providing choices to people and acting in people’s best interests. They were encouraged to contribute towards the planning, shopping and preparation of their meals. There were adequate numbers of staff to support people in the home and attend activities in the community. Systems were in place to ensure new staff were appropriately recruited. Staff were suitably trained and supported to carry out their role.

The provider and staff valued people’s opinions and experiences of the support they received. People had the opportunity to attend house meetings or provider meetings (both locally and nationally) to express their views. People’s day to day concerns and issues were addressed immediately. Relatives felt confident in the management and the running of the home. The managers and provider monitored the quality of the service provided by carrying out regular checks.

Inspection areas



Updated 14 January 2017

This service was safe.

Staff were knowledgeable about their role and responsibilities to protect people from harm and abuse. People’s risks had been identified and were being managed well. People’s finances and medicines were managed well.

There were sufficient numbers of staff to meet the needs of the people. Adequate recruitment processes were in place to ensure people were cared for by suitable staff.



Updated 14 January 2017

This service was effective.

Staff had been supported and trained to carry out their role.

Staff understood the importance in providing choices to people and acting in people’s best interests.

People were supported to maintain a healthy diet.

Staff were knowledgeable and trained to support people with complex needs.



Updated 14 January 2017

The service was caring.

People were supported and spoken to politely. Their privacy and decisions were respected and valued by staff.

People were encouraged to become more independent.

Staff were kind and knew people well. People were positive about the support they received from staff.



Updated 14 January 2017

The service was responsive.

People’s care records were being updated to reflect their physical, social and emotional support needs. People’s concerns and problems were addressed and acted on.

People were supported to carry out activities in the home and community. They had been encouraged to be independent in their daily living activities.



Updated 14 January 2017

This service was well- led.

Regular monitoring checks were carried out by the provider and staff to ensure people’s needs were being met. People’s opinions and feedback were valued.

The registered manager felt supported by the provider and was confident in the staffing team at the home.