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HF Trust - 330 Westward Road Good

Inspection Summary


Overall summary & rating

Good

Updated 3 September 2019

About the service HFT 330 Westward Road is a residential care home providing personal care to seven people with a learning disability and/or autism at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported in accordance with the provider’s Fusion Model which was based on the concept of Person-Centred Active Support (PCAS). This model followed the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. We found this creative staff approach had brought outstandingly individualised outcomes for people that reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

We found people were supported through this model to manage their own medicines, take ownership of the service’s garden and be actively involved as citizens through various projects.

People were given opportunities to live a fulfilled and meaningful life and were supported to reach their potential and live as independent as possible. People told us they were happy at the home which was supported by feedback from people’s relatives who were extremely positive about the care their family members received. They complimented the caring nature of staff and felt the service was well-led.

Staff told us they were confident in the leadership skills and vision of the provider and manager. A strong management team and an established staff team ensured the values and vision of the service were embedded in the care practices of staff.

The care people received was focused around their individual needs. The service was inclusive and empowered people to be involved in the local community. Staff were proactive in supporting people to maximise their potential and strengths and enable them to organise events in the home and community. People were supported to maintain relationships with people who were important to them.

Staff had a continuous approach and a healthy balance of supporting people to understand the potential risks linked with their activities. People’s needs had been assessed and their support requirements and preferences were recorded in detail to provide staff with the guidance they needed to support people. Effective systems were in place to manage people’s finances and medicines so that they received them safely and on time. People were supported to access health care services and to maintain a healthy lifestyle.

Sufficient numbers of suitably qualified staff had been safely recruited to support people. Staff told us they felt supported and trained and had access to the information they needed to support people. They understood their responsibility to report concerns and poor practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were skilled in de- escalation and distraction techniques when people showed signs of becoming upset or frustrated. People were given the spa

Inspection areas

Safe

Good

Updated 3 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 3 September 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 September 2019

The service was well-led.

Details are in our well-Led findings below.