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HF Trust - 330 Westward Road Good

All reports

Inspection report

Date of Inspection: 12 November 2012
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF

Overview

Inspection carried out on 12 November 2012

During a routine inspection

People were supported in promoting their independence and community involvement. During our visit we spoke with six of the eight people who lived in the home. One person who lived in an annexe flat attached to the main house, told us, "I like living here, I can go into the main house whenever I want, I always have my dinner there".

We looked at four care files of people who lived in the home. The care plans gave detailed information on all aspects of the person�s daily life, such as, nutrition, communication, personal hygiene, mobility, sexuality and sexual health, spiritual and social values. The care plans evidenced that people�s changing needs were being supported.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We talked with six people about being safe. They said they felt safe in the home and would tell the staff if they had any problems with other residents or if they did not like something.

People were made aware of the complaints system. This was provided in a format that met their needs. We spoke with people who lived at the home. They told us that if they were unhappy about any aspect of the service they would have no hesitation in speaking with care staff or the registered manager.