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Inspection Summary


Overall summary & rating

Good

Updated 12 October 2017

We inspected HF Trust – Trelowen on 20 September 2017, the inspection was announced. This was because it is a small service and we wanted to be sure people and staff would be available to speak with us.

HF Trust – Trelowen provides care and accommodation for up to seven people who have a learning disability. At the time of the inspection six people were living at the service. The service was last inspected in August 2015 when it was rated as Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We saw people and staff interacting and engaging with each other in a friendly and relaxed manner. Staff had completed training in how to recognise the signs of abuse. People received their medicines safely and as prescribed.

Staff were well supported by a system of induction, training and supervision. Training was refreshed regularly. Staff meetings were an opportunity to contribute to the running of the service. Staff told us they were well supported by the management team and each other.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Information was produced using easy read techniques, e.g. limited text and photographs and pictures. People’s preferred communication styles were identified and respected. However, care plans were not available in an accessible format.

People were supported to understand systems for raising concerns. House meetings were held regularly. Staff encouraged people to use these to voice their ideas and suggestions.

There were clear lines of responsibility in place. The registered manager was supported by a senior support worker. People had been assigned key workers with responsibility for their day to day care. Relatives told us management were approachable and they would not hesitate to approach them with any concerns or suggestions they might have.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 12 October 2017

The service remains Good.

Effective

Good

Updated 12 October 2017

The service remains Good.

Caring

Good

Updated 12 October 2017

The service remains Good.

Responsive

Good

Updated 12 October 2017

The service remains Good.

Well-led

Good

Updated 12 October 2017

The service remains Good.