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Inspection report

Date of Inspection: 15 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF

Overview

Inspection carried out on 15 August 2013

During a routine inspection

We spoke with three people who used the service and a relative. People who used the service had limited verbal communication but were able to indicate to us they �liked� living at Trelowen. The relative we spoke with told us they were "happy" with the support. We saw staff interacting with people who used the service in a kind and calm manner. Staff showed, through their actions, conversations and during discussions with us empathy and understanding towards the people they cared for.

We saw people's privacy and dignity was respected by the way staff supported people with their day to day needs.

We examined people�s care files and found the records were up to date and reviewed as the person's needs/wishes changed.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

We found the design and layout of the premises did not always promote people�s well-being.