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HF Trust - Thetford Road Good

Inspection Summary

Overall summary & rating


Updated 13 April 2019

About the service: HF Trust - Thetford Road provides accommodation and personal care for up to eight people who require care and support on a daily basis. The home specialises in looking after adults with a learning disability. At the time of our visit, there were eight people using the service.

People’s experience of using this service:

¿ People were safe in the home. Staff could explain to us how to keep people safe from abuse and neglect. People had suitable risk assessments in place. Recruitment practices were safe. Staff were trained in medicine administration and the checks we made confirmed that people were supported to receive their medicines in a way that they had agreed.

¿ People were supported by staff who received appropriate training and support. Staff had the skills, experience and a good understanding of how to meet people's needs.

¿ We checked whether the service was working within the principles of the MCA, and whether any conditions on authorisations to deprive a person of their liberty had the appropriate legal authority and were being met.

¿ People were supported to prepare meals to meet their nutritional needs. Staff worked with people's GP and other healthcare professional to ensure they stayed well.

¿ People told us staff respected their privacy and treated them with dignity. People's needs were assessed before they started to use the service and care was planned and delivered in response to their needs. The provider had arrangements in place to respond appropriately to people's concerns and complaints.

¿ Systems were in place to monitor and improve the quality of the service. The provider had effective quality assurance systems to monitor the scheme's processes. These systems helped ensure people received the care they needed as detailed in their support plans.

Rating at last inspection:

At our last inspection, the service was rated Good. Our last report was published on 14 September 2016.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 13 April 2019

The service was safe.

Details are in our Safe findings below.



Updated 13 April 2019

The service was effective.

Details are in our Effective findings below.



Updated 13 April 2019

The service was caring

Details are in our Caring findings below.



Updated 13 April 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 13 April 2019

The service was well-led

Details are in our Well-Led findings below.