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Inspection Summary


Overall summary & rating

Good

Updated 17 July 2019

About the service: Roslyn House is a residential care home registered to provide personal care to eight people with a learning disability or autism. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them

People’s experience of using this service:

The service had effective safeguarding systems in place, and staff had received suitable training about recognising abuse.

Appropriate risk assessment procedures were in place so any risks to people, staff or visitors were minimised.

Staff were recruited appropriately. Staffing levels were satisfactory, and people received timely support from staff when this was required.

The medicines system was well organised and staff received suitable training. People received their medicines on time.

The building was clean, and there were appropriate procedures to ensure any infection control risks were minimised.

The registered manager was able to demonstrate the service learned from mistakes to minimise the risk of them happening again.

The service had suitable assessment and care planning systems to assist in ensuring people received effective and responsive care.

Staff received induction, training and supervision to assist them to carry out their work. All new staff completed the Care Certificate.

People received enough to eat and drink. Some people were encouraged to assist with cooking and shopping to improve their independence. People were involved in planning the menu.

The building was suitable to meet people’s needs and maintained to a satisfactory standard.

People received support from external health professionals and were encouraged to live healthier lives. Support was received, for example, from the learning disability nursing team, GP’s, district nurses and speech and language therapists.

Staff encouraged people to have choices about how they lived in line with legal guidance.

People said they received support from staff which was caring and respectful. Care promoted people’s dignity and independence. People were involved in decisions about their care.

People had the opportunity to participate in activities and to spend time with the wider community

People felt confident raising any concerns or complaints. Records showed these had been responded to appropriately.

The service was managed effectively. People and staff had confidence in the registered manager.

The service had suitable systems to monitor service delivery and bring about improvement when necessary.

The team worked well together and had the shared goal of providing a good service to people who lived at the home.

The service worked well with external professionals, and other organisations to provide good quality care.

Rating at last inspection: Rating at last inspection: ‘Requires improvement.’ (published on 18 June 2018.)

The service was last rated ‘Good’ in the report dated 6 February 2016.

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to make improvements to the service.

Why we inspected: We completed this inspection to check whether suitable action had been taken following the last inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect

Inspection areas

Safe

Good

Updated 17 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 17 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 17 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 17 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 17 July 2019

The service was well-led

Details are in our Well-Led findings below