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Inspection Summary

Overall summary & rating


Updated 5 October 2019

About the service

Redwalls Nursing Home is a residential and nursing care home providing personal and nursing care to 36 people at the time of the inspection. The service can support up to 44 people. Accommodation is provided in one adapted building.

People’s experience of using this service and what we found

We have made two recommendations in this report in relation to gathering people’s views on the service they receive and activities available to people.

Systems in place to monitor the quality of the service had improved and identified areas which could be further developed or needed attention.

The care planning and recording systems in place promoted the care and support people required. People felt safe using the service and received their medicines on time. Safe recruitment practices were in place to help ensure that only suitable people were employed at the service.

People’s needs and wishes were assessed prior to moving into the service. People received care and support from experienced staff who were supported in their role. People were offered a nutritious and balanced diet and their healthcare needs were understood and met.

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Infection control practices were followed to minimise the risk of the spread of infection. Regular safety checks were carried out on the environment and equipment.

Staff knew people well and were knowledgeable about individual's needs and how they were to be met. People and their family members had access to information as to how to raise a concern or complaint about the service. Staff provided care and support that the majority of people were happy with.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update: The last rating for this service was requires improvement (published 31 July 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for on our website at

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 October 2019

The service was safe.

Details are in our safe findings below.



Updated 5 October 2019

The service was effective.

Details are in our effective findings below.



Updated 5 October 2019

The service was caring.

Details are in our caring findings below.



Updated 5 October 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 5 October 2019

The service was not always well-led.

Details are in our well-led section below.