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Inspection Summary


Overall summary & rating

Good

Updated 26 February 2021

Redwalls Nursing Home is a residential and nursing care home providing personal and nursing care to 27 people at the time of the inspection. The service can support up to 44 people. Accommodation is provided in one adapted building.

We found the following examples of good practice.

¿ Comments from people included; "The staff are all lovely and caring. They wear masks at all times and wear gloves and aprons as well when helping with my personal care", "I have been supported to have regular contact with my family as they do not live locally and cannot visit" and "I have had regular COVID-19 testing and feel very lucky to have had the vaccine."

¿ Comments from relatives included; "I visit regularly at the moment at a prearranged time for half an hour. The staff wear a mask and so do I", "I couldn't be happier with Redwalls. The manager, nurses and carers are all wonderful. In fact every single member of staff is wonderful" and "The communication is really good and I am always kept up to date."

¿ Relatives told us they had previously participated in garden visits and inside visits with screens in place. They said these were pre booked and well managed.

¿ All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit. Full personal protective equipment (PPE) was available for all visitors along with access to handwashing facilities and hand sanitiser.

¿ The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic.

¿ We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection.

¿ People and staff were taking part in regular COVID19 testing.

¿ People had individual risk assessments in place that reflected their specific needs in relation to COVID19.

¿ Staff had all received training to meet the requirements of their role and for the management of COVID19.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 February 2021

Inspected but not rated.

Effective

Good

Updated 26 February 2021

Caring

Good

Updated 26 February 2021

Responsive

Good

Updated 26 February 2021

Well-led

Requires improvement

Updated 26 February 2021