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Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF

Overview

Inspection carried out on 11 September 2013

During a routine inspection

We found that care records contained information about the life history of each person and provided detailed guidance for staff on how people wished to be supported. People�s personal preferences such as their daily and bedtime routines were also taken into account as well as their end of life care wishes.

We spoke with six people who used the service and four relatives. They all told us they had no concerns with the care and treatment that was provided. Comments included: "My relative is kept warm, clean and well fed. Their needs are always met" and "I'm satisfied and I couldn't be happier."

We sat with people who used the service during the lunchtime period in one of the dining rooms. We saw that staff were present as people had lunch and assisted people to eat where required. We saw that people who used the service and staff interacted positively throughout this period.

From examination of records and discussions with staff, people who used the service and their relatives we found there were enough qualified, skilled and experienced staff to meet people�s needs.

We found that records were kept securely and could be located promptly when needed. This included staff personnel files and clinical records for people who used the service. The service also had data protection policies and procedures in place. We saw they were in line with the Data Protection Act 1998.