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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

Overview

Inspection carried out on 23 January 2013

During a routine inspection

We spoke to five people who used the service who said that they were well looked after and happy with the service they received. Some comments made were: -

�It�s a lovely place. The staff look after me well.�

�I�m well looked after. The staff are nice people. I like the food.�

�I have been here for five years and I am very happy. The staff are very nice and helpful.�

We spoke to one relative who told us that they were happy with the care provided. They said they were kept informed about their relatives� well-being. They described the staff as professional, caring and attentive.

There were practices in place to ensure that people who used the service were consulted and that their views were obtained.

People had been assessed before they began to use the service and they had a care plan in place which gave guidance to staff on the support they needed.

We found that the home was clean with and there were systems in place to promote infection control.

There were suitable recruitment checks in place for staff at the time of our visit.

There was a system in place to ensure that complaints were effectively managed.

No information of concern was reported by Cheshire West and Chester Council.

Cheshire West and Chester Local Involvement Network visited the service in October 2012. They said that the home was warm and friendly and that people looked well cared for. They made some recommendations for the improvement of the home environment.