Acacia Bank Care Home

Updated 2 July 2025

Date of assessment was 9 July to 17 July 2025. The service is a residential care home providing personal care to adults, some of whom may be living with dementia. At the time of assessment there were 4 people in the home. This was a planned comprehensive assessment to follow up on the last inspection.

The provider was previously in breach of legal regulations in relation to person centeredcare, consent to cares, safe care and treatment, nutrition and hydration, good governance and safe staffing. Improvements were found at this assessment and the provider was no longer in breach of any of these regulations.

People felt safe living at the service, and safeguarding concerns were managed appropriately. Risk assessments were in place and regularly updated. The service worked closely with healthcare professionals to ensure people’s needs were being met in a timely and coordinated way.

The environment had been updated, and was clean, homely, personalised and well maintained. Areas were adapted to meet individual needs whilst maintaining high standards of quality and finish. Staff were well-trained and supported, and there were systems in place to monitor the quality of care and drive ongoing improvements.

Staff knew people well and delivered support that promoted dignity, independence, and choice. People’s preferences and routines were respected, and care plans were personalised and regularly reviewed.

The service was being well-managed, with strong leadership that fosters an open and inclusive culture. Leaders demonstrated a clear understanding of their responsibilities and are proactive in identifying and addressing any issues.

Overall, the service was providing good quality care and support that enhanced people’s wellbeing and promoted a positive quality of life.

Systems and processes were in place to support potential future admissions, indicating the service’s capacity to expand. These now need to be tested to ensure the same standard of care and treatment can be maintained as the number of people increases. The provider has a well-considered admission plan in place.

This service has been in Special Measures since 19 May 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 2 July 2025

Feedback from people and their families was consistently positive, with many praising the kind and attentive approach of staff.

People felt safe and well cared for, and said they were treated with dignity and compassion. One person told us, “The girls [staff] are all lovely.”

Relatives described the service as welcoming and supportive, and felt confident their loved ones were in good hands. One relative told us, “It’s like visiting a hotel when you are inside. The staff are so welcoming too, it doesn’t matter when we come, they always make us feel welcome and [relative] is always doing something.”

People were supported to make choices about their daily lives and were encouraged to maintain their independence. People told us they were cared for by a consistent staffing team. We saw staff knew people well and provided personalised care that reflected individual preferences and routines. One relative told us, “[Person] likes to be well presented and every time any of the family turn up [relative] is always nicely put together.”

People and relatives told us the service provided lots of interesting activities to keep people physically and mentally active. We observed people had access to meaningful activities and were supported to stay connected with family and the wider community. One relative shared pictures of their loved one participating in multiple different activities and showed they had many opportunities for social interaction.

People and relatives knew staff and leaders well and they felt able to complain and were confident action would be taken and improvements made.

Overall, people and their relatives were happy with the care and support they received and praised the positive, caring atmosphere within the service.