Archived: Windmill Lodge

Updated 24 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 03/03/2021 and was announced. The registered manager was not in the home at the time of this inspection, we spoke with them 05/03/2021 to provide feedback.

Updated 24 March 2021

Windmill Lodge provides accommodation and care for six men with learning disabilities. At the time of the inspection, five people were living at Windmill Lodge.

At the last inspection the service was rated good. At this inspection we found the service remained good.

People told us they felt safe living at Windmill Lodge. Risks to people were identified, reviewed and managed appropriately. There were enough staff to meet people’s needs and the registered manager reviewed staffing levels weekly. Safe recruitment practices were in place. There were suitable arrangements for the safe storage and management of people’s medicines.

Staff received appropriate training, support and development to carry out their role effectively. People’s nutritional and hydration needs were managed effectively. People were offered choices and their views about the care they received were sought. The service was meeting the requirements of the Mental Capacity Act (MCA) and the Deprivation of Liberty Safeguards (DoLS). People were supported to have maximum choice and control over their lives. People who lived at Windmill Lodge had access to health care professionals and were supported to attend appointments.

People told us and we observed that they were treated with kindness by staff who respected their privacy and upheld their dignity. People had regular meetings and daily opportunities to feedback on how they were feeling. People were involved in decisions about the care and support they wanted. People discussed end of life care decisions with staff to ensure their decisions were documented.

People felt supported and received personalised care that met their individual needs. People were given appropriate support and encouragement to access meaningful activities and follow their individual interests. The registered manager`s vision and values about the service they provided were based on person centred care. People told us they knew how to complain and were supported daily to discuss any issues they may have had.

The registered manager promoted an open, transparent and inclusive culture within the service. People and staff were encouraged to have their say to improve the way the service operated. There were quality assurance systems in place and shortfalls identified were promptly acted on to improve the service.

Further information is in the detailed findings below.