The Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were not always supported by staff of the gender they preferred for personal or intimate care, despite these preferences being recorded in care plans. This increased the risk of people’s dignity and personal choices not being respected. The provider reviewed staff scheduling arrangements in response to ensure people could be supported in line with their preferences.
We observed that staff interacted with people in a calm and reassuring way and supported them to feel comfortable. A relative said, “They do really well, they are really good, they are giving the quality of life that [my relative] deserves.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff demonstrated a good understanding of people as individuals. We saw staff engaging with people about their interests and preferences, and overall, records included information about people’s life histories and personal backgrounds. This promoted people being valued and recognised as individuals.
 

The provider promoted people’s independence, so they understood their rights and had choice and control over their care, treatment and wellbeing. One person said, “If there is something I want to do, I can go out and just tell them.”

Staff gave examples of how they supported people to make decisions and respected their choices, for example by providing reassurance and holding a person’s hand to support them during mealtimes. A staff member said, “It’s important to give residents choices and support their independence.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in a timely way and acted to minimise discomfort, concern or distress.

During our observations, staff supported people calmly and with patience, including when people were distressed or anxious.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff spoke positively about the support they received from colleagues and described a strong team approach. A staff member said, “Staff are very supportive and always help each other out.”