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White Plains Care Home Outstanding

Inspection Summary

Overall summary & rating


Updated 31 May 2019

About the service: White Plains Care Home is a purpose built home for older people situated just outside the village of Denham. The home is set within eight acres of landscaped grounds overlooking the private Denham air field. The service provides accommodation and personal care for up to 38 older people. The service does not provide nursing care. At the time of our inspection there were 37 people using the service.

People's experience of using this service: The service was extremely caring and placed considerable importance upon staff taking time to build and maintain compassionate relationships with people, their relatives and friends. People and their relatives were very positive about and caring culture of the service and felt highly valued and involved in the development of the service.

People were supported by a staff team who understood their needs exceptionally well. Care planning documentation was extremely thorough and clearly identified people’s diverse needs, preferences and choices.

The service worked hard to arrange creative activities and events to meet people's individual interests. People at the end of their life were supported in accordance with their wishes and with great sensitivity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Healthcare professionals told us the service was very effective at co-ordinating people's health and wellbeing with positive outcomes. Staff received appropriate training and support to ensure they could carry out their roles effectively.

The service had systems in place to promote safety and prevent avoidable harm. Medicines were administered in accordance with people's agreed care plans and management protocols were understood and followed by staff. People's risk assessments addressed their needs and clearly identified hazards, level of risk and safe measure.

The service provided strong leadership to a motivated staff team who felt valued by the registered manager. The service had effective quality assurance processes to measure, document, improve and evaluate the quality of care. There was evidence of continuous learning and improvement to develop dementia strategies to meet people's needs.

Rating at last inspection: At the last inspection the service was rated “good” (16 April 2016).

Why we inspected: This was a planned inspection to check that this service remained “good”.

Follow up: We will continue to monitor the service to ensure that people receive safe, high quality care.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 31 May 2019

The service was safe

Details are in our Safe findings below.



Updated 31 May 2019

The service was effective

Details are in our Effective findings below.



Updated 31 May 2019

The service was exceptionally caring.

Details are in our Caring findings below.



Updated 31 May 2019

The service was exceptionally responsive

Details are in our Responsive findings below.



Updated 31 May 2019

The service was well-led.

Details are in our Well-Led findings below.