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Inspection Summary


Overall summary & rating

Good

Updated 23 May 2019

About the service: Templemore Care Home is a care home providing accommodation and personal care to a maximum of 65 people aged 65 and over. At the time of the inspection 63 people were living at the service.

People’s experience of using this service:

People experienced good care however they did not always receive timely support and had to wait to have their care needs met.

People and their relatives told us they felt safe at the home.

Potential risks to people’s health and welfare were assessed and effectively monitored.

Safe staff recruitment practices were followed.

Medicines were safely managed.

Staff received appropriate training and supervision to perform their roles.

Mental capacity assessments were completed, and any best interests’ decisions were made with the involvement of people’s representatives and relevant health care professionals.

A variety of nutritious meals were provided, and people were able to eat, and drink sufficient amounts.

People’s care was personalised to meet their individual needs. Their diversity, cultural and religious needs were promoted and respected.

People’s privacy and dignity was maintained.

Positive caring relationships had been developed between people and the staff team.

People and their relatives were involved in all aspects of care planning where appropriate.

People had opportunities to take part in activities that were of interest to them.

The provider operated an open and transparent culture with a focus on responding to people’s individual needs.

Systems were in place for people to raise any concerns or complaints.

Systems were in place for people, their relatives and staff to provide feedback and influence service development.

Robust quality monitoring systems and processes were followed and action was taken to make improvements.

The provider, registered manager and staff team worked well with professionals and external organisations. They effectively used good practice guidance to enhance people’s quality of life.

The registered manager maintained excellent community links with the general public, local schools and a children’s nursery, and participated in community events.

Rating at last inspection: Last comprehensive inspection rated Requires Improvement (published 28 March 2018). Focussed inspection changed overall rating to Good (published 7 September 2018).

Why we inspected: This was a planned inspection based on the rating at the last comprehensive inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 23 May 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 23 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 23 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 23 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 23 May 2019

The service was well-led.

Details are in our Well-Led findings below.