Background to this inspection
Updated
24 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 28 January 2021 and was announced.
Updated
24 February 2021
About the service: St Catharine’s Care Home provides accommodation and personal care for up to 21 people. At this inspection 20 people were living at the service.
People’s experience of using this service:
People confirmed they were happy living in St Catharine’s Care Home. People felt that staff were kind, caring and their needs were met daily.
People`s independence was promoted. There were areas in the home where people could meet, socialise and form friendships with each other and staff working in the home.
Staff promoted people`s privacy and dignity and their choices were respected. Care and support were delivered in a personalised way by staff who knew people`s likes, dislikes and preferences.
Risks to people`s well-being and health were reviewed to ensure they were safe and protected from the risk of harm. Staff received training and had their competencies assessed to ensure they were skilled and knowledgeable to meet people`s needs effectively.
The home had champions in dementia, safeguarding, falls and end of life care. This was to ensure best practice was promoted to staff.
The environment had a homely feel and was clean and welcoming. Staff used effective infection control measures to protect people from the risk of infections. Appropriate equipment was in place where needed for people to receive support in a safe way.
People had opportunities to take part in organised group activities or pursue hobbies and interests. Staff had a genuine interest in keeping people involved in activities and tasks which they chose to do.
People and relatives told us there were enough staff in the home to meet people`s needs. People felt listened to and they told us they were happy living in St Catharine’s Care Home.
People, relatives and staff felt the registered manager was approachable, supportive and placed people in the centre of the care and support they delivered.
Complaints and feedback from people and relatives were used in a constructive way and lessons were learned to ensure improvements were made. The registered manager discussed any lessons learned at staff meetings and in supervisions.
The registered manager used a range of effective audits and governance systems to check the quality and safety of the care people received. Audits were also completed by the operations manager and action plans implemented where required
Rating at last inspection: Good (report published 10 November 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection the service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.