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Archived: Broughton Lodge

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Reports


Inspection carried out on 23 September 2013

During a routine inspection

There were eighteen people in the service at the time of our visit. We spent time observing care practices, talking to people and looking at records.

We saw that people were relaxed and engaged in various activities where they wished. Everyone we spoke with told us that they were happy and were treated respectfully by staff.

During our visit, we saw that the manager made themselves available to people in the service and staff. People told us staff were caring and took time to talk with them each day. Each person commented that they were happy to live at Broughton Lodge. One person said "It's so very nice here, really it is”. Another person told us “the staff are all so patient with us”.

Staff were well trained and demonstrated caring attitudes towards the people they supported. Staff we spoke with were confident and knowledgeable in their roles.

We saw that care records described each person’s support needs accurately and that terminology was respectful at all times.

The service had a quality assurance system in place that took note of people’s views and addressed complaints. People we spoke with said they were confident that the service would listen to them if they had concerns. One person told us "but there’s no cause for complaint. Everything is so wonderful here”.

Inspection carried out on 21 December 2012

During a routine inspection

People we spoke with were happy with the care they received, and there were many positive comments about living at the home.

People who lived in the home told us they found the staff were consistently patient and respectful when they provided personal care. We observed that staff always knocked on residents' doors before entering.

Throughout the visit, we observed that staff were cheerful, flexible and respectful when interacting with residents. Staff were well trained.

Some people told us their health and wellbeing had improved since they lived at the home.

People who lived in the home told us they would feel happy to raise any concerns about their care, and would feel confident the home would take their concern seriously and deal with it appropriately.

The home carried out an annual relative survey, which showed strong satisfaction levels, and also allowed relatives to raise any concerns.

We observed that people felt comfortable to approach staff, who responded promptly and in a friendly manner.Throughout the day there were many positive comments about the staff, including 'this place is excellent', 'staff are very sensitive to the needs of residents', 'they are very good here' and 'I love it here'.

The managers were very visible in the home and often worked alongside the care staff to oversee the care provided. This enabled them to ensure that high standards were maintained, and also to identify any areas for improvement.

Inspection carried out on 24 November 2011

During a routine inspection

People who lived in the home told us they found the staff were patient and respectful when they provided personal care. One person said “staff always knock on my door before they come in”.

People who lived in the home told us they were able to make decisions about what was important to them in relation to their care and support. They said they could access their care records if they wished.

Some relatives told us they were involved in decisions about their relatives’ care. They had been able to express their views before their relative arrived and during their stay at the home. They said they could approach the managers at any point to discuss any care needs and felt this would be dealt with professionally and considerately.

People we spoke with told us they were appropriately supported and well cared for. One person told us “there is nothing to be grumbled about here”. A relative told us “I think it’s absolutely superb, if I was in the same position then I would stay here”.

People told us their health had improved since they had lived in the home. A relative told us the home had helped to facilitate a change in medication for their relative which had improved their well being.

People who lived in the home told us that they would feel happy to complain, or raise a concern, about any aspect of their care. They felt the management in the home were approachable. People were confident that the home would take their concern seriously and it would be dealt with appropriately.

During our visit we observed staff to be competent in how they delivered care to people. They were patient, approachable and knowledgeable of people’s needs. One person said “staff can’t do any more than they are already doing”. Another person said “staff do not rush, they take their time with you and they are always willing to help”.

People who lived in the home told us they attended residents’ meetings once a month. They told us this is where they could raise any concerns about their care or how the service was run. We read the minutes of the last meeting which showed a wide range of topics had been discussed and decisions made.

Reports under our old system of regulation (including those from before CQC was created)