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Archived: Broughton Lodge

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Inspection report

Date of Inspection: 23 September 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF | 74.79 KB


Inspection carried out on 23 September 2013

During a routine inspection

There were eighteen people in the service at the time of our visit. We spent time observing care practices, talking to people and looking at records.

We saw that people were relaxed and engaged in various activities where they wished. Everyone we spoke with told us that they were happy and were treated respectfully by staff.

During our visit, we saw that the manager made themselves available to people in the service and staff. People told us staff were caring and took time to talk with them each day. Each person commented that they were happy to live at Broughton Lodge. One person said "It's so very nice here, really it is”. Another person told us “the staff are all so patient with us”.

Staff were well trained and demonstrated caring attitudes towards the people they supported. Staff we spoke with were confident and knowledgeable in their roles.

We saw that care records described each person’s support needs accurately and that terminology was respectful at all times.

The service had a quality assurance system in place that took note of people’s views and addressed complaints. People we spoke with said they were confident that the service would listen to them if they had concerns. One person told us "but there’s no cause for complaint. Everything is so wonderful here”.