Safi Care Services Ltd

Updated 3 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 27 February 2023 and ended on 13 March 2023. We visited the location’s office on 28 February 2023.

What we did before the inspection

We reviewed information we had received about the service since its registration with CQC. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 1 relative about their experience of the care provided. We spoke with the registered manager and 3 carers. We reviewed a range of records. This included 2 people’s care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 3 May 2023

About the service

Safi Care Services Ltd is a home care agency providing care to people in their own homes. The service is registered to provide personal care to adults over the age of 18. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 2 people were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People who used the service and their relatives told us they felt safe when being supported by staff. People told us they had not experienced missed or late care visits and the care being provided was consistent.

Risks associated with people’s care were assessed appropriately. People’s medicines were managed safely. The provider regularly undertook an analysis of accidents and incidents to look at lessons which could be learnt.

People told us staff used personal protective equipment (PPE) appropriately when they undertook care visits, and the registered manager told us they had sufficient supplies in the event of an outbreak.

Staff told us they had received relevant training in relation to their role. Staff told us they felt encouraged to undertake further training and they had received regular supervisions. Staff competency checks were undertaken to ensure staff had the skills required to support people safely and the way they wished to be supported.

People and their relatives told us staff were kind, caring and respectful towards them. Staff encouraged and supported people to be as independent as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care plans provided staff with the information required to support people effectively. Where it was part of the care agreement, people were supported with activities to avoid social isolation.

There were systems in place to monitor the quality of care provided and action was taken where areas of improvement were identified. People, their relatives and staff knew how to complain and told us they felt confident management would listen to their concerns and address these.

People, their relatives and staff told us they felt the service was well-led and encouraged people to be engaged and involved in their care. Care records showed staff worked with external agencies, such as healthcare professionals, to achieve positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 December 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.