Birkdale Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At a previous assessment we rated this key question good. At this assessment the rating has remained good.

This meant people felt well supported and treated with dignity and respect.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care.

Shift handovers were structured and ensured staff received up to date information about each person. One staff member told us handover records were stored in an accessible location, enabling staff who had been off duty to review them and update themselves on any changes.

Staff told us they felt supported by the registered manager, especially when they needed flexible working arrangements to help them accommodate personal commitments.