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Birkdale Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 11 July 2019

About the service

Birkdale is a residential care home providing personal care to 25 people, aged 65 and over at the time of the inspection. The service can support up to 27 people. The home accommodates people in one building and has a day care facility on site called the Daisy Club.

People’s experience of using this service and what we found

Governance systems were in place however, some reviews had not been scheduled and care audits needed to be more in-depth. People were positive about the home and staff said they enjoyed coming to work. People told us the management were open and honest and relatives were told when things went wrong. Feedback was gathered from various sources as part of helping the home progress. The management team worked in partnership with others.

People were protected from harm by staff who had been trained in safeguarding procedures. People were supported by sufficient numbers of staff. Risks to people’s safety were assessed and people received their medicine by staff trained to administer. Infection control measures were in place and lessons were learnt when things went wrong.

People’s needs were assessed, and care plans were person centred. Staff received the necessary training to meet people’s needs. People were supported to maintain a balanced diet and had regular access to drinks and snacks. People were supported to access health care and the building was adapted to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with dignity and respect and they were encouraged to express their views. People’s privacy was maintained.

People were supported to maintain relationships and received information in an accessible format. Complaints were investigated, and feedback provided. People received end of life care in line with local multi-disciplinary guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 7 June 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 11 July 2019

The service was not always well-led.

Details are in our well-led findings below.