10 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 24 January 2022 and was announced. We gave the service two hours’ notice of the inspection.
10 February 2022
About the service
Birkdale is a residential care home providing personal care to 25 people, aged 65 and over at the time of the inspection. The service can support up to 27 people. The home accommodates people in one building and has a day care facility on site called the Daisy Club.
People’s experience of using this service and what we found
Governance systems were in place however, some reviews had not been scheduled and care audits needed to be more in-depth. People were positive about the home and staff said they enjoyed coming to work. People told us the management were open and honest and relatives were told when things went wrong. Feedback was gathered from various sources as part of helping the home progress. The management team worked in partnership with others.
People were protected from harm by staff who had been trained in safeguarding procedures. People were supported by sufficient numbers of staff. Risks to people’s safety were assessed and people received their medicine by staff trained to administer. Infection control measures were in place and lessons were learnt when things went wrong.
People’s needs were assessed, and care plans were person centred. Staff received the necessary training to meet people’s needs. People were supported to maintain a balanced diet and had regular access to drinks and snacks. People were supported to access health care and the building was adapted to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and respect and they were encouraged to express their views. People’s privacy was maintained.
People were supported to maintain relationships and received information in an accessible format. Complaints were investigated, and feedback provided. People received end of life care in line with local multi-disciplinary guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 7 June 2018).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.