The Care Quality Commission
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Archived: Nottingham Community Housing Association Limited - 280-282 Wells Road

Overall: Good read more about inspection ratings

280-282 Wells Road, St Ann's, Nottingham, Nottinghamshire, NG3 3AA (0115) 941 2743

Provided and run by:
Nottingham Community Housing Association Limited

All Inspections

17 December 2014

During a routine inspection

This inspection took place on 17 December 2014 and was unannounced. Nottingham Community Housing Association Limited - 280-282 Wells Road provides residential care for up to 6 people who have a learning disability. On the day of our inspection five people were using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People’s safety and independence was promoted by the staff supporting them. Staff were available to support people to follow their interests and spend their time doing things they enjoyed. People were supported to take any medicines they needed.

Safe and appropriate care was given to people by staff who received training and supervision to ensure they had the right knowledge and skills. People made choices and decisions where they were able to, but where they were not able to make their own decisions about the care they received decisions were made in their best interest.

People were encouraged to eat well and supported to have their required nutritional intake. People were supported to access healthcare services to meet their health needs.

We observed people being treated with dignity and respect and enjoy interacting with staff. People were encouraged to take on responsibilities within the service. Staff knew people well and how to communicate with them.

People received the care they required in a manner that suited them. People were supported to increase their independence and encouraged to be involved in the local community. People were able to influence how the service ran and to treat it as their home.

14 November 2013

During a routine inspection

Where people using the service said no, this choice was respected. This meant that people using the service were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

Staff were able to explain to us how care was delivered differently to meet the needs of each person. This meant that people's care reflected their needs, preferences and diversity.

When people were asked what they would do if they saw something that wasn't safe, people using the service had said they would tell staff and one person had added that they might tell the police. This meant that people using the service had been provided with information on keeping themselves safe and on how to raise concerns.

We saw the daily, weekly and monthly checklist used by the manager to ensure all safety systems were working. This meant that the provider had arrangements in place to deal with foreseeable emergencies.

Staff told us they had regular supervision. One member of staff told us supervision was "helpful and clear, and we get told what areas are good and what areas we need to improve". Another told us "I really like working here, I personally feel I have a lot of support from the other staff and the manager". This meant the provider had supported staff with appropriate supervision and appraisal.

26 February 2013

During a routine inspection

People using the service had complex needs, including various abilities of communication. This meant that it was difficult for the five people to tell us about their experiences of using the service. To gain a view we spent time observing the care and support people received from staff. We were introduced to people and allowed them to take the lead on how much they wanted to interact with us.

One person felt comfortable to show us around the service and showed us their care and medication records. Another person showed us their bedroom and shared with us family photographs.

We saw good interaction and could see that people liked and trusted staff. For example, we saw how one person smiled when a member of staff came on duty. Throughout our inspection, we saw people were comfortable approaching staff, and saw staff treated people in a respectful, kind and professional manner.

Staff supported people with their communication needs and ensured that they were involved in decisions which affected their care and environment. One person showed us photographs from their holiday which they had enjoyed. Holidays were decided on an individual basis, with the person deciding on where they wanted to go, home or abroad, and which members of staff they wanted to go with them.

We saw staff were attentive, and their knowledge of people's individual behaviours was used in the identification of potential 'triggers' (certain words or actions) which could cause a person distress.

16 November 2011

During an inspection in response to concerns

We visited this service because we were concerned that we had not visited for some time. We wanted to make sure that people were getting good care and that the service was compliant.

People told us they liked living at the home and they told us they enjoyed doing lots of different things. We saw evidence that they did daily chores to help them keep their independence. They told us they went out shopping and for meals out, helped choose and prepare food with support from staff.

During our visit we saw people going out with staff to visit families. There was a birthday party planned for one person who lived at the service on the day of our visit. People we spoke with told us they chose where they wanted to go on holiday. We saw lots of pictures of people living at the service having fun and enjoying themselves on their holidays.

We saw that the staff knew the people living at the service very well and we found the staff to be calm and reassuring with people. We saw that the staff followed the written support plans when helping people with their needs.