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Inspection Summary

Overall summary & rating


Updated 8 May 2019

About the service:

Linden Cottage is a residential care home for six younger adults who have learning/ physical and/or sensory adaptive needs. At the time of this inspection four people were living in the service. All the people had special communication needs and used sign-assisted language.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

For more details, please read the full report which is on the CQC website at

People's experience of using the service:

• People received safe support from support staff who had the knowledge and skills they needed.

• People were safeguarded from the risk of abuse and received person-centred support that promoted their dignity.

• People were supported to safely take medicines and to have enough to eat and drink.

• People and their relatives were consulted about the support provided and their consent had been obtained.

• People were supported to pursue their hobbies and interests and there were robust arrangements to manage complaints.

• Quality checks had been completed, good team work was promoted and regulatory requirements had been met.

• People and their relatives were positive about the service. A relative said, "Linden Cottage is very good and is a home from home for my family member.”

Rating at last inspection:

The service was rated as ‘Good' at the inspection on 28 September 2016. At this inspection in April 2019 the overall rating of the service has been maintained as ‘Good’.

Why we inspected:

This was a planned inspection based on the rating we gave the service at the inspection in September 2016.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 8 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 8 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 8 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 8 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 8 May 2019

The service was well-led.

Details are in our Well-Led findings below.