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Archived: Silver Birches Good

Inspection Summary

Overall summary & rating


Updated 24 May 2019

Silver Birches is a care home for up to 14people who have learning disabilities, they may also have a physical disability. The home is managed by Fitzroy Support and located in the Richmond area.

At our last inspection of 10 October 2016 the home was rated “Good”. At this inspection the home continued to meet the characteristics of Good in all areas.

People received safe care and support. The provider had systems in place to manage safeguarding concerns and staff were appropriately trained in this area. People were safe from harm because appropriate risk assessments had been carried out with regard to activities people took part in as well as the safety of the premises.

The provider employed sufficient numbers of staff to work in the home so that people’s needs were met. People were safely supported with their medicines and general health and care staff had received training to enable them to carry out their role effectively. Care staff were supported by their management team to do their job.

People had good relationships with care staff who protected their rights to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The home had policies and management systems which supported and ensured good care practice.

Relatives told us they felt people were safe and well cared for in the home. Some people were unable to provide detailed verbal feedback but were able to indicate that they felt comfortable and at ease with staff. Other people spoke positively about the support they received.

We found where people lacked capacity that the appropriate authorisations were in place with regard to lasting power of attorney. People accessed health care homes when needed and records were maintained in relation to each person’s health, appointment visits and medicines. People were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff.

The provider had a complaints procedure which relatives were aware of. The home had an open-door policy which welcomed informal discussions and conversations whenever needed.

This inspection was part of our scheduled plan of visiting homes to check the safety and quality of care people received. We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 24 May 2019

The home was safe.

Details are in our Safe findings below.



Updated 24 May 2019

The home was effective.

Details are in our Effective findings below.



Updated 24 May 2019

The home was caring.

Details are in our Caring findings below.



Updated 24 May 2019

The home was responsive.

Details are in our Responsive findings below.



Updated 24 May 2019

The home was well-led.

Details are in our Well-Led findings below.