You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 October 2018

Origin Spinal Injury Care provides 24-hour live-in care for people with spinal injuries. Services are specifically designed for those people with a spinal injury, and undertaken by staff who have had specialist training. People who use the service are not ill, but they are disabled, and the carer's role is to make independent living a reality by working with the service user to overcome the obstacles of day-to-day life. The service operates nationally in the United Kingdom and Eire. When we undertook this inspection the service was supporting 37 people on a permanent basis and approximately nine people as and when required.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke with seven people supported by the service. They told us staff who supported them were polite, friendly, caring and well trained in spinal injury care. They told us they received patient and safe care and they liked the staff who supported them. Comments received included, “My personal assistants are extremely caring and conscientious staff. They are well informed about my needs.” And, “I have very good staff supporting me. They are competent, well trained, friendly and helpful. I feel comfortable and safe in their care.”

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

Staff had been recruited safely, appropriately trained and supported. They had skills, knowledge and experience required to support people with their care and social needs.

People who used the service were asked their views on staff performance to enable effective supervisions to take place. Feedback to staff was carried out to enable continuous improvement and development to take place.

Staff knew people they supported and provided a personalised service. Care plans were organised and had identified the care and support people required.

The service had safe infection control procedures in place and staff had received infection control training. Staff spoken with confirmed they had been provided with protective clothing such as gloves and aprons as required. This reduced the risk of cross infection.

Staff responsible for assisting people with their medicines had received training to ensure they had the competency and skills required. People told us they received their medicines at the times they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People's care and support was planned with them. People told us they had been consulted and listened to about how their care would be delivered.

Staff supported people to have a nutritious dietary and fluid intake. Assistance was provided in preparation of food and drinks as people needed. The people we spoke with during the inspection told us they were happy with the support th

Inspection areas

Safe

Good

Updated 26 October 2018

The service remains Good

Effective

Good

Updated 26 October 2018

The service remains Good

Caring

Good

Updated 26 October 2018

The service remains Good

Responsive

Good

Updated 26 October 2018

The service remains Good

Well-led

Good

Updated 26 October 2018

The service remains Good