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Three C's Support - 71-73 Dunton Road Good

Inspection Summary


Overall summary & rating

Good

Updated 5 October 2019

About the service

Three C's Support - 71-73 Dunton Road is a care home providing personal care for up to seven people with mental health needs.

People's experience of using this service

People had risks related to their health and wellbeing assessed with a management plan put in place. However we found some risk assessments were not always updated in line with the service’s requirements.

Staff understood the types of abuse and how to report an allegation of abuse appropriately.

People had an assessment of their needs before living at the service. They contributed their views about how they wanted their care delivered. People had their medicines as required and medicine management records were accurately completed. People were supported to have maximum choice and control of their lives and office based staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People commented that staff were kind, caring and approachable. Arrangements were in place so people received the care and support at the end of life.

Meals were provided that met people’s nutritional needs and preferences.

There was a complaints system in place if people were unhappy about an aspect of their care.

Rating at last inspection

The last rating for this service was good (Report published: 20 January 2017). The service remains rated good. We have made a recommendation about taking action to ensure people's care records are updated and reviewed according to the provider's requirements.

Why we inspected

This was a planned scheduled inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 5 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 October 2019

The service was well led.

Details are in our well led findings below.