You are here

Inspection Summary

Overall summary & rating


Updated 11 December 2019

About the service

Gladstone House is a residential care home providing accommodation and personal care for up to 12 younger adults with a mental health condition. At the time of the inspection there were 12 people using the service.

The service has three floors, two of which provide living accommodation for people. There is a communal lounge and dining area, with a smaller quiet room with access to outside space.

People’s experience of using this service and what we found

People told us they felt safe living at this service and had built trusting relationships with staff. Recruitment procedures ensured staff were suitable to work in a care setting. Staff had time to meet people’s needs and engage them in meaningful conversations. People’s medicines were managed safely. The providers quality assurance systems did not always highlight areas requiring improvement in relation to infection control and window safety. We made a recommendation about the governance and quality assurance systems in place.

Staff received training to support them in their role. The provider had scheduled refresher training to ensure staff knowledge and skills were maintained. Staff received informal day to day chats with the management team; supervisions and appraisals were scheduled to support them carry out their role effectively.

People had choice and control of their lives and the staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People accessed the community independently and were supported by a team of staff to engage in activities or explore interests they had chosen. People were encouraged to participate in the running of the home to further develop their life skills.

Care plans were person-centred and reflective of people’s current needs. Staff knew people well and could tell us about their support needs. People told us staff were, “Supportive, friendly and kind.”

The service demonstrated good outcomes for people. Staff told us people were at the heart of everything they considered. People, staff and relatives had opportunities to raise concerns, make suggestions to improve the service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Gladstone House on our website at

Rating at last inspection

The last rating for this service was good (published April 2017).

Why we inspected

This was a planned inspection based on the previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 December 2019

The service was safe.

Details are in our safe findings below.



Updated 11 December 2019

The service was effective.

Details are in our effective findings below.



Updated 11 December 2019

The service was caring.

Details are in our caring findings below.



Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 11 December 2019

The service was well-led.

Details are in our well-led findings below.