Micado Homes - Drayton Lodge

Updated 25 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by 2 inspectors

Service and service type

Micado Homes – Drayton Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Micado Homes – Drayton Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

In July 2023, we carried out a monitoring activity with the registered manager. This included a virtual meeting when we discussed the service.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We looked at all the information we held about the provider, including notifications of significant events.

During the inspection

We met all 5 people who lived at the service, a visiting healthcare professional, a visiting relative and 1 support worker. The registered manager was on leave at the time of the inspection. However, we spoke with them and the nominated individual over the telephone. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We observed how people were being cared for and supported. We looked at the environment. We looked at how medicines were managed. We viewed a selection of records including the care records for 3 people, records of meetings, quality checks and records relating to staff training and support.

Updated 25 November 2023

About the service

Micado Homes – Drayton Lodge is a care home without nursing for up to 6 adults with mental health needs. The service is the only location for this limited company. At the time of the inspection, 5 people were living at the service.

People’s experience of using this service and what we found

People were happy living at the service. They felt well supported. Their needs were met, and they had good relationships with the staff and each other. People were supported to develop skills and be involved in shopping, cooking and a variety of activities inside and out of the home.

The staff worked closely with external professionals to assess, plan for, monitor and meet people's needs. They empowered people to understand and monitor their own care and to make decisions.

Risks to people's safety and wellbeing were assessed and planned for. People received their medicines safely and as prescribed. The environment was clean and well maintained.

There were appropriate systems for recruiting, training, and supporting staff. Staff had a good understanding about people's needs and providing care in line with best practice.

There were effective systems for monitoring and improving the quality of the service. These included asking for people's views and supporting them to make decisions about the house. There were also systems for investigating and responding to complaints, incidents and other adverse events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 July 2018).

Why we inspected

The inspection was conducted based on the date of the last inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.