The Care Quality Commission

Archived: Gateway House

14 Bilton Road, Rugby, Warwickshire, CV22 7AB (01788) 573248

Provided and run by:
New Directions (Rugby) Limited

All Inspections

9 November 2012

During a routine inspection

We met and spoke with all of the people living at Gateway House. People told us they were happy and comfortable in their home. We were told, "It's good here" and "I have lots of things to do. I like the staff." We observed care staff supporting people with their daily routines and saw that people were treated with dignity and respect.

We saw that people expressed their views and were involved in making decisions about their care and support. We looked at minutes taken from residents' meetings which described the actions taken in response to people's suggestions. One person commented, "I wanted to go on a plane and the staff helped me sort it out."

People told us they were aware of their right to raise concerns and complaints. We looked at records which demonstrated concerns and complaints had been investigated and resolved to the complainant's satisfaction.

We looked at records which stated how people liked and needed to be cared for. The care staff we spoke with demonstrated an understanding of people's needs and told us that care records were reviewed on a regular basis to make sure they remained relevant to people's changing needs.

We looked at training records and talked to care staff about the training they had received to enable them to meet people's needs. We were told, "There are frequent opportunities for training" and "Training is planned for and helps us understand how to support the people who live here."

2 February 2012

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people using this service.

We visited the home on 2nd February 2012. We spoke with the registered manager, two team leaders, four support staff members and with all of the people there on the day of the visit, to find out their views and opinions.

Due to the needs of the people who may not always be able to verbally communicate, we spent time sitting with them and observed how they were spoken to and treated and how they were encouraged and supported within the scope of their care needs, to remain independent.

We looked at two care files to see the care plans and assessments of the person's needs. We wanted to see if the plans were sufficiently and clearly detailed to guide staff to meet the needs of people receiving care and support. We also wanted to ensure that the care plan reflected the individual and personal needs of people so that they were able to receive good, safe care.

The care plans seen were very detailed and reflected people's personal requirements.

We spoke with support staff about the training and supervision offered by the organisation, to ensure that they had the skills required to care for people appropriately. Staff told us that they received regular supervision sessions on a 1-1 basis in a formal meeting and also an annual appraisal. They said that they had received a thorough induction when starting at the home and had attended regular training sessions.

Staff told us that the management of the home and the organisation enabled them to feel involved, that their opinion was valued and felt that they were communicated with appropriately so that they felt informed.

Staff confirmed that they had attended training in protecting vulnerable people and understood what was meant by the term 'abuse'.

The home had procedures in place for monitoring the service they provided. This should ensure that any problems are identified and improvements, where required, are made.