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Archived: Ripon and District Homecare

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 19 September 2013

During a routine inspection

During our inspection we looked at how people were respected and involved in the service. We found that people had been involved in deciding what support would work for them and how that support would be delivered. People we spoke with told us they felt respected and listened to. We spoke with three people who received a service from the agency. We also spoke with seven relatives. Feedback was positive with comments including "We receive a very good service" and "Overall we are very pleased with the service. The girls that come are very good and are very professional."

We saw from people's care plans that people were supported to live as independently as possible. The agency had carried out an assessment of the needs of each person, and kept this under review, to enable appropriate care and support to be given.

The service had in place policies and procedures covering medication. People told us they received their medication at the right time. Staff working for the agency received regular medication training. This made sure that people received their medication as prescribed.

We reviewed the level of staffing for the agency. People we spoke with confirmed that there were enough staff to support them with their care needs.

The agency had systems in place to make sure people were safely cared for. This included policies and procedures and some quality monitoring systems.

Inspection carried out on 21 November 2012

During a routine inspection

We spoke with seven people in total by telephone, four who received support from the agency and three relatives. People told us that they were happy and satisfied with the care and support being provided. Comments made to us during our review included, “Ripon and District have very nice staff who are all helpful. They make my life as easy as possible.” People also said “The staff are very good. I have no faults with them. I actually have a good laugh with them each morning.” All the relatives we spoke with all spoke highly about the agency. One relative said “They are very good with my wife, they are absolutely fabulous. I cannot fault them. They are the best. I would have them every day if I could afford it.”

People told us that they had copies of their care plans and confirmed that they were always involved in planning their care with the agency.

We spoke with two members of staff by telephone. They told us that they were well supported and were provided with the information and training they needed to do their jobs. Staff we spoke with told us that the training the agency provided was 'very good.’

We spoke with the Local Authority Contracts Officer who informed us that they did not have any concerns about this service.

Inspection carried out on 15 September 2011

During a routine inspection

People who use the service told us that they were 'very happy' with the care and support they received. People said that they were involved with all decisions made about the care and support they wanted.

All staff from the agency were described as 'very good' and 'tremendous.' People also made comments such as, ‘I am very lucky to have such a good service’ and 'they are very good and they look after me well.' People told us that care workers were always prompt whether it was to make a meal for someone or to assist with bathing. One person commented ‘they call when they say they are going to.’

People were confident that any concerns or complaints they may have would be dealt with appropriately by the agency. People told us that they are always asked by the owners if they are satisfied and happy with everything and that they often see one of the owners as they have a hands on approach and cover rotas where needed.

North Yorkshire County Council told us that they were not aware of any concerns about this service.