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Archived: Ripon and District Homecare

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Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 1 October 2013
Inspection Report published 01 October 2013 PDF | 82.32 KB

Overview

Inspection carried out on 19 September 2013

During a routine inspection

During our inspection we looked at how people were respected and involved in the service. We found that people had been involved in deciding what support would work for them and how that support would be delivered. People we spoke with told us they felt respected and listened to. We spoke with three people who received a service from the agency. We also spoke with seven relatives. Feedback was positive with comments including "We receive a very good service" and "Overall we are very pleased with the service. The girls that come are very good and are very professional."

We saw from people's care plans that people were supported to live as independently as possible. The agency had carried out an assessment of the needs of each person, and kept this under review, to enable appropriate care and support to be given.

The service had in place policies and procedures covering medication. People told us they received their medication at the right time. Staff working for the agency received regular medication training. This made sure that people received their medication as prescribed.

We reviewed the level of staffing for the agency. People we spoke with confirmed that there were enough staff to support them with their care needs.

The agency had systems in place to make sure people were safely cared for. This included policies and procedures and some quality monitoring systems.