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The Risings Residential Home for the Elderly Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 1 May 2019

About the service: The Risings Residential Home for the Elderly is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection 15 people were living at the service.

People’s experience of using this service:

People received an exceptional level of care from highly trained staff. People were treated with the utmost respect and dignity.

People, relatives, visitors and professionals were overwhelmingly complimentary around the management, staff and excellent service provided at The Risings.

The service provided an outstanding level of person-centred care. People and their families were fully involved in all aspects of care delivery.

Very close links had been forged with local healthcare professionals and the local community and they were fully involved in the service and people’s wellbeing.

There was an exceptional level of group and individual activities both inside and outside the home. A great deal of thought, effort and resource had been placed onto enriching the lives of people.

The provider was very responsive to people’s health and wellbeing needs. People’s needs were attended to quickly.

People who chose to spend their last days at the service received extremely caring and responsive end of life care.

There was an excellent work place culture and staff were very happy in their role and were extremely complimentary around the management team.

People were protected from the risk of harm through comprehensive risk management plans and effective monitoring and actions.

The home was extremely clean and tidy, whilst maintaining a very homely feel. People were actively encouraged to make The Risings their home from home.

People and those important to them were supported to be fully involved in the planning and delivery their own of care.

The management team were highly skilled, experienced and knowledgeable around people’s healthcare and wellbeing.

Rating at last inspection: The service was rated good; report published14 July 2016.

Why we inspected: This was a planned inspection based on the rating of the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 1 May 2019

The service remained good.

Details are in our Safe findings below.

Effective

Outstanding

Updated 1 May 2019

The service was now exceptionally effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 1 May 2019

The service was now exceptionally caring.

Details are in our Caring findings below.

Responsive

Good

Updated 1 May 2019

The service remains good.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 1 May 2019

The service was now exceptionally well-led.

Details are in our Well-led findings below.