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The Risings Residential Home for the Elderly Outstanding

All reports

Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

We found that people were consulted and involved regarding their care at The Risings.

People’s views and experiences were taken into account in the way the service was provided and delivered.

Reasons for our judgement

We spoke with four people who said that they were happy living at The Risings. One person told us, “It’s lovely. I really like the staff.” A family member told us that staff, “always offer people choices and talk to them about their care”.

We observed staff involving people in decisions about their care, asking what meals they wanted and planning their day. One person’s family member said that staff were always very respectful when talking with people living at the home and, “never talk over people.”

We saw that the home had a complaints procedure, although no-one we spoke with had needed to use it. The relatives of people at The Risings, however, said that the manager responded well to any suggestions people made about their care.

We looked at the care records for three people at The Risings. We saw personal profiles were completed called “This is Me” recording people’s life history, their interests and preferences regarding daily routines. We found that people’s religious and spiritual beliefs were included, and that religious services were held for people who wanted to attend.

People told us that they had regular residents' meetings, and discussed what activities and entertainment they liked, and the general running of the home. This showed that people’s views and preferences about their care were taken into account at The Risings.