Seven Hills Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

There was a strong person-centred culture instilled by the manager, which helped guide staff to care for people with genuine kindness and empathy

This caring approach extended beyond people using the service to include relatives. Relatives were warmly welcomed and supported to spend meaningful time with their loved ones.One relative said, “The staff don’t only look after [relative], they look after me as well, they are amazing.”

Our observations confirmed these views. Interactions between staff and people was genuine, respectful and person-centred, creating a welcoming atmosphere throughout the service. Staff knew individuals exceptionally well and supported them to engage in meaningful activities. Every interaction reflected patience and respect, promoting autonomy and enhancing emotional and physical wellbeing. This culture of kindness and compassion was embedded in everyday practice, ensuring people consistently experienced exceptional care that prioritised dignity, respect and choice.

We observed 1 person with a therapy doll, which staff had thoughtfully dressed according to the person’s culture; this was used to calm and reassure them. This compassionate and highly personalised support demonstrated staff's understanding of the person's emotional needs and understanding of people living with dementia.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.