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Seacliff Care Home Requires improvement

We are carrying out a review of quality at Seacliff Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating

Requires improvement

Updated 17 December 2020

About the service

Seacliff Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided.

Seacliff Care Home is registered to accommodate up to 24 people. At the time of our inspection there were 17 older people living in one adapted building in a residential area of Bournemouth.

People’s experience of using this service and what we found

People told us they were happy living at Seacliff Care Home. However, we identified several shortfalls and governance systems were not robust enough to keep people and staff safe. Infection control procedures were either not in place or robust enough to fully protect people. Fire safety concerns had been identified but actions were not taken.

Potential risks to people's health and welfare had not been consistently assessed. There was not always guidance for staff to mitigate the risks. Records of the care people received were not always accurate or complete. Medicines were not always managed safely. Testing had indicated a risk of Legionella in the water system. The home was working in partnership with the environmental health office and an external water specialist to mitigate the risk.

There were enough staff on duty and people told us they attended to their needs promptly. Staff told us they were happy working at Seacliff and had confidence in the newly appointed management of the home. Staff were recruited safely, and the necessary checks had been made. Safeguarding procedures were in place and followed, staff told us they were confident the manager would follow up on concerns raised.

Staff, people and their relatives felt involved in the home. However, this was reduced during the pandemic and alternative arrangements had been made for contact and visiting. The home had links with various organisations but the manager said this had reduced during the year but was hoping to build on these in the future.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 26 July 2018).

Why we inspected

We received concerns in relation to fire safety, infection control, medicines and the management of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

You can see what action we have asked the provider to take at the end of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seacliff Care Home on our website at


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified breaches in relation to the safe care and treatment of peopl

Inspection areas


Requires improvement

Updated 17 December 2020

The service was not always safe.

Details are in our safe findings below.



Updated 26 July 2018

The service remains Good.



Updated 26 July 2018

The service remains Good.



Updated 26 July 2018

The service remains Good.


Requires improvement

Updated 17 December 2020

The service was not always well-led.

Details are in our well-led findings below.