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Archived: Silvermead Residential Home Good

The provider of this service changed - see new profile


Inspection carried out on 15 February 2017

During a routine inspection

The inspection took place on the 15 and 21 February 2017 and was unannounced.

Silvermead Residential Home provides care and accommodation for up to 13 people. On the day of the inspection 12 people were living at the service. Silvermead provides care and accommodation for adults with a learning disability and other associated conditions such as Autism.

The registered provider for the service was also the owner of the home. A registered Provider is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements on the Health and Social Care Act 2008 and associated regulations about how the service is run. A manager had been appointed to oversee the day to day running of the service and was available throughout the inspection. The manager informed us they were in the process of registering with the Care Quality Commission, which they recognised would give them additional responsibilities and duties. The PIR stated the manager was attending a Plymouth City When we refer to the manager in the report we mean the person who had been appointed by the registered provider to oversee the day to day running of the service. The registered provider supported the manager and visited the service on a regular basis each week.

At the previous inspection on the 9 and 15 December 2015, we found concerns in relation to people’s rights when they lacked the capacity to make decisions for themselves. We also found concerns in relation to the way the home supported people who may display behaviours, which could be challenging and put them or others at risk. Support plans did not in all cases provide staff with sufficient information to help ensure behaviours were understood and managed safely and appropriately. People’s support plans were not in all cases sufficient in detail to reflect the level of care being provided and did not always describe how people chose and preferred to be supported. The provider sent us an action plan to tell us how they had addressed the concerns.At this inspection we found improvements had been made.

The manager had worked hard to develop people’s support plans, which reflected their current care needs. The manager had liaised with the local authority quality team and other providers of care to support them in this process. People had up to date support plans with information about their daily routines and how they chose and preferred to be supported.

Staff had undertaken updated training in the Mental Capacity Act (MCA) 2005. Care records demonstrated when people had made decisions for themselves or when best interest discussions had been needed to support them. For example, one person had been assessed as being able to make decisions about whether or not to receive treatment for a specific health need. We saw they had been supported to make these decisions and their views and choices had been respected by the staff supporting them.

Since the last inspection the manager had improved the guidelines available to staff about people’s behaviours that could be challenging or put them or others at risk. People’s support plans had been developed to include more detail about the types of behaviours people could display, possible triggers and how staff should respond if the behaviours occurred. Advice and guidance had been sought from the specialist learning disability service.

We were told about some people’s wishes and goals for the future. However, this information was not always documented as part of their support plan, therefore it was not possible to see how the service supported people to achieve their goals, wishes and aspirations. The manager told us they undertook regular reviews of people’s support arrangements, and records were dated to show they were up to date. However, the review process was not documented; therefore it was difficult to see if people were involved in this process and how their views and wishes were consider

Inspection carried out on 9 December 2015

During a routine inspection

The inspection took place on the 9 and 15 of December 2015 and was unannounced.

Silvermead Residential Home provides care and accommodation for up to 13 people. On the day of the inspection 11 people were living at the service. Silvermead provides care and accommodation for adults with a learning disability and associated conditions.

There was a registered provider for the service who was also the owner of the home. A registered provider is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law. The registered provider/owner had appointed two managers to oversee the day- to- day running of the service and was also frequently in the home to provide support and undertake other management tasks.

At the previous inspection on the 14 July 2014 we found concerns in relation to the care and welfare of people. These concerns particularly related to the planning of care and opportunities for activities inside and outside the home. The provider wrote to us and told us how they would address these concerns. At this inspection we found some support plans had been developed to ensure people received appropriate and consistent care and the development of the support plans was ongoing. People were partaking in a wider range of activities.

At the time of this inspection Plymouth City Council had been undertaking a safeguarding investigation due to concerns raised about the management of people’s personal finances and some aspects of their care. Following the inspection Plymouth City Council concluded their investigation and informed us that people’s personal finances were safe and protected by the service. However, the investigation concluded that people’s support plans in relation to their finances were not personalised and did not demonstrate if their choice and views had been taken into account. Plymouth City Council had provided the service with an action plan to address these issues. Records and discussion with the managers during the inspection confirmed the provider was working closely with Plymouth City Council and other agencies to address these recommendations.

We saw people were supported to make choices about some aspects of their care and lifestyle, such as when they got up, what they had to eat and how they occupied their time. However, some of the support arrangements such as management of people’s finances and some decisions about people’s health needs were not personalised and did not take into account people’s rights, mental capacity and best interests. The managers said they recognised the culture in the service had historically been one of “making decisions and doing for people”, but said they knew this needed to change to ensure support was personalised and reflected people’s rights and choices.

We saw improvements were being made in the way people’s support arrangements were planned and documented. Some plans did not reflect the level of care needed and did not include information about the way people chose and preferred to be supported. However, the managers were in the process of working through each file to improve and update the information and had prioritised the files of people with the most complex needs first. We were able to see examples of where these improvements had been made.

People said they liked living at Silvermead and staff were kind to them. Relatives said there had been positive changes in the service since the two new managers had taken up post and comments included, “They seem to be really on top of things and people are getting out and about so much more”.

People were supported by caring staff who promoted their privacy and dignity. A number of very positive comments had been received from the service by visiting professionals and relatives, and included, “ Staff have done a fantastic job caring for […] I have seen so much compassion here, staff should feel so proud of the care they have

Inspection carried out on 30 June 2014

During a routine inspection

We inspected Silvermead Residential Home as a part of our scheduled inspection programme. We also used this inspection to follow up on concerns we had at the last visit on the 24 October 2013. During the October 2013 inspection we found that people did not have access to information they needed should they wish to make a complaint. We also found that records did not include sufficient information about people�s needs. The provider wrote to us following the October 2013 inspection to tell us how and when they would address the concerns we had found.

An adult social care inspector carried out this inspection. The focus of the inspection was to look at how the provider had addressed the previous concerns and to answer five key questions; is the service safe, caring, effective, responsive and well-led?

People who used the service had a range of needs associated with their learning disability. Some people required a high level of support due to their needs in relation to dementia, sensory loss and autism, whilst some other people required less support and were able to access opportunities in the local community independently.

At the time of the inspection there were eleven people living in the home. Although we spoke to some of the people who used the service, the feedback from people about their experiences of the service and their care was limited. We spent time in the communal parts of the home observing people as they went about their day as well as observing the care and support being provided to them.

As part of this inspection we also spoke to the Registered Provider, who was also the Registered Manager for the service, the deputy manager, five care staff and two relatives. We also reviewed records relating to the management of the home, which included support plans and daily care records.

Below is a summary of what we found.

Is the service safe?

The service ensured that people were able to make decisions and have control over their lifestyle. When it was considered that people lacked capacity to make decisions the service requested multi- agency meetings to ensure that any decisions were made in the person�s best interests. This ensured that people�s rights were safeguarded by the service.

Staff had the skills and information they required to meet people�s needs and to keep people safe.

Risk assessments were up to date and provided detail about any risks relating to people�s care as well as the need to allow people to develop their skills and to maintain their independence.

We observed that people with complex healthcare needs had a consistent staff team who knew them well and had the skills and knowledge to respond promptly and appropriately to any changes in the person�s health and well-being. This ensured that people�s needs were met and they remained safe.

Records in the home had been reviewed and updated to ensure that they remained fit for purpose and kept people safe.

CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. The Deprivation of Liberty Safeguards aim to ensure that people are protected from the risk of inappropriate restraint in any form. The deputy manager told us no applications had needed to be submitted. We saw no evidence that anyone was being inappropriately restrained. The deputy manager and staff had received training to enable them to understand when an application should be made, and how to submit one.

Is the service effective?

It was clear from what we saw and from speaking with staff that they understood people� s care and support needs and that they knew them well.

One person said �I do most things for myself, but the staff help me when I ask them�.

Staff we spoke to had a good understanding of people�s different communication methods and used their skills and knowledge to ensure that people were involved in decisions about their care and lifestyle.

Some of the support plans we looked at identified people�s needs, but did not in all cases provide sufficient information about how these needs should be met. The absence of this information could mean that people�s needs were not always met in a way that was needed and preferred.

Is the service caring?

We observed that people were happy and relaxed within their environment. We heard lots of friendly conversation and laughter between staff and people who used the service.

We observed staff supporting one person who required one to one support for all their daily care needs. We spoke to the staff member supporting this person at the time of the inspection. The member of staff was able to give a detailed account of the person�s needs and spoke with compassion and commitment about their role and about the needs and rights of the individual concerned.

We saw that the staff had taken time to consider the needs of people who spent most of their time being cared for in the home and within their bedroom area. Staff had given thought to ensuring that the environment was warm, comfortable and suitable to meet the person�s specific care needs.

Is the service responsive?

Records confirmed that the service regularly liaised with other agencies such as community healthcare teams and the specialist learning disability services. We saw that the roles of other agencies had been clearly documented as part of people�s support plan for the service.

We saw that the service had provided one to one support from a designated staff team for one person who had complex healthcare needs associated with dementia. The staff we spoke to said �It is important that staff working with this person knows them well so that they can respond quickly to any changes in their health�. A relative we spoke to said �I always see the same staff, they know my relative well and are very aware of when they are happy or if there are any problems�

We met one person who we were told had been feeling unwell at the time of our visit. Staff told us that although the person concerned was unable to communicate verbally, they had noticed changes in their mood and behaviour. Staff told us this was a likely indicator that they were unhappy or unwell. The service had arranged for a doctor to visit the home on the day of the inspection.

Is the service well-led?

The service was managed on a day to day basis by a deputy manager who was present throughout the inspection. We spoke to the Registered Manager and owner of the service who told us that they visited the service regularly and were available by telephone each day. A relative we spoke to said �The deputy manager is always available and always deals with any issues I raise�.

The Registered Provider advised us that they undertook regular quality auditing visits and that this involved speaking to staff and residents as well as an audit of the environment and records. It was noted that these visits were not documented and this was raised with the Registered Manager at the time to further improve the service's on- going quality monitoring process.

We saw that the service had addressed concerns raised during the last inspection and had also taken action relating to recommendations raised with them by the local authority quality monitoring team. The home�s complaints procedure had been developed to make it accessible to people who used the service. We saw that formal procedures had been put in place for ensuring the health and safety of people as well as maintenance checks of the environment.

We were told and could see within records that people who used the service and their relatives had opportunities to express their views about the service and that any feedback was recorded and acted on when required.

Inspection carried out on 24 October 2013

During a routine inspection

There were nine people living in the home on the day of our visit. The home looked after a variety of people with varying support needs. Throughout our visit we saw people coming and going freely in the home. People told us "they look after me" and "you can do what you want".

We saw all of the people who lived at the home and spoke with those people who were able to communicate with us. Some of the people were unable to fully express their views and throughout the day we observed these people.

The deputy manager managed the home on a daily basis for the registered manager who kept in regular touch by either telephone or by visiting the home. We spoke with a senior carer, four support staff, a support worker employed by an outside agency and a relative.

The home had a welcoming and friendly atmosphere. We saw that people who lived at the home were comfortable and at ease with the staff who supported them.

People's care needs appeared to be being met. However, plans of care did not contain all the information that was required to meet these needs in a safe and consistent manner.

We saw that people received balanced and nutritious food based on their individual choices.

We saw that staff who worked at the home had been employed in an appropriate manner.

The home had a complaints procedure but this was in a format that made it difficult for people to understand. Records did not show that people's concerns were listened to and acted upon appropriately.

Inspection carried out on 9 August 2012

During a routine inspection

During our visit we spoke with six of the 12 people who lived in the home. People using the service had complex needs which meant that some people were not able to tell us their experiences. We observed the care delivered to people who were not able to talk to us due to their individual communication needs and learning disability. After our visit we spoke on the telephone to the relatives of two people and two healthcare professionals who provided services to people in the home. There were 12 members of staff employed at the time of our visit. We spoke with three of them and the deputy manager.

We looked around the home and found that it was clean and hygienic. We examined the care files belonging to three people who lived in the home and the home's quality assurance processes.

People told us that they were happy living in the home and talked to us about their personal routines and the activities they enjoyed. We found that people were involved and supported to make decisions about their care and support needs and their needs were well met by the staff team. Comments from people who lived in the home and relatives included "I get on with the staff" and "my [relative] is well looked after and seems happy".

Staff were friendly and respected people's rights to privacy, dignity, and independence. They had received training so that they understood people's needs and knew how best to meet them.