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Inspection Summary


Overall summary & rating

Good

Updated 25 December 2018

What life was like for people using this service:

• The service made numerous improvements since our last inspection.

• The safety of people’s support and the quality monitoring of care processes were improved.

• People and relatives told us staff were kind and caring. They could express their views about the service and provide feedback.

• Staff received appropriate training and support to enable them to perform their roles effectively.

• People’s care was personalised to their individual needs. There was sufficient detail in people’s care documentation that enabled staff to provide responsive care.

• There was a complaints system in place, however further improvements are needed to ensure it is always robust.

• The service had processes in place to measure, document, improve and evaluate the quality of care. More time is required to ensure that the processes are effective and sustainable.

• Changes were implemented to the management team to encourage a continuous improvement process at the service.

• The service met the characteristics for a rating of “good” in all key questions.

• More information about our inspection findings is in the full report.

Rating at last inspection:

• The rating of this service at our last inspection was “requires improvement”.

• At our last inspection, there were four breaches of the regulations.

About the service:

• G.R Response Healthcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger and older adults, people with physical disabilities, sensory impairments, learning disabilities or dementia.

• The service’s office is based in Langley, and personal care is provided to people in surrounding areas.

• At the time of our inspection, 30 people used the service and there were 30 staff.

Why we inspected:

• All services rated “requires improvement” are re-inspected within one year of our prior inspection.

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 25 December 2018

The service was safe.

Details are in our findings below.

Effective

Good

Updated 25 December 2018

The service was effective.

Details are in our findings below.

Caring

Good

Updated 25 December 2018

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 25 December 2018

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 25 December 2018

The service was well-led.

Details are in our findings below.