During an assessment under our new approach
Date of Assessment: 18 March 2026 to 16 April 2026.
This service provides personal care and support to people living in a range of supported living schemes. This includes both shared and single accommodation. They can provide a service to people with a learning disability and autistic people, people who require support with their mental health needs and people with physical and sensory needs. At the time of the inspection, 59 people were in receipt of the regulated activity of personal care.
We carried out this inspection following a review of the information we held about the service. This was a comprehensive inspection covering all key questions and quality statements. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was not always delivering care in line with these principles.
At the last inspection, this service was rated good. At this inspection we found improvements were required. The provider was in breach of the legal regulations relating to safe care and treatment, consent to care, person-centred care and good governance.
The provider did not have effective governance processes in place to assess, monitor and improve the quality and safety of the service. Concerns were not always promptly identified and addressed.
Risks to people’s safety were not always assessed appropriately. Staff did not always have the right skills, qualifications and experience to support people safely. People did not always receive person-centred care which promoted their independence and enabled them to lead full and active lives. People’s capacity to make decisions and give consent was not always effectively assessed and documented.
People and those important to them did not always feel listened to. Managers had not always ensured staff received training and regular supervisions and appraisals to maintain high-quality care. People’s care was not consistently dignified and respectful. The provider did not work with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services.
However, we found people were involved in the initial assessments of their needs. The provider ensured information was available in formats people could understand and worked to eliminate discrimination. The provider valued diversity in their workforce.
At the time of the inspection, the provider had recognised areas where improvements were required and had implemented a service development plan. A recent management restructure had taken place to promote clearer responsibilities and accountability. The management team were able to demonstrate how they were increasing contact with people, relatives and staff to improve opportunities for feedback. There were also planned improvements to the care planning and recording system. However, observations, feedback from people, relatives, staff and professionals and documentation reviewed identified recurring concerns with communication and the consistency of people’s care and support.
We have asked the provider for an action plan in response to the concerns found at this inspection.