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Archived: Moss View Nursing Home

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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF | 88.83 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There was sufficient staffing levels with an appropriate skill mix of qualified and experienced staff to provide care that is safe and meets the needs of people using the service.

Reasons for our judgement

We talked to people living in the home about the staff who supported them. They said, “They are all very good”. “They are patient with me. I can ask them for anything”. People told us there was always enough staff about to help where needed.

We discussed staffing arrangements with the staff. They told us there was usually enough staff working to complete their duties and attend to the people as and when required. Staff we spoke to were friendly and pleasant. They said that they received supervision on a daily basis, tasking guidance from the senior staff in charge and always discussed the care of the people living in the home.

We spoke to relatives visiting. They told us staff were approachable. They always kept them informed of any changes in their relations care. They told us, “They seem to keep the same staff. That’s a good thing”. And “They all work together, they are friendly and will always make time to talk to us.”

We did not have access to staff records. The manager was not available due to work commitments. We discussed recruitment processes with the nurse in charge who was relatively new. We were told, good recruitment processes had been followed and induction training was provided.

We looked at the duty rosters. These were prepared in advance and showed the number of staff on duty at any given time. The nurse in charge told us there were always a registered nurse on duty and night. They had a cook employed in addition to domestic support.