You are here

Archived: Moss View Nursing Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF | 88.83 KB

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Not met this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service, were not fully protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

We spoke to people living at Moss View about their accommodation. We were told, “It’s a nice place to be, plenty of space”, and “very clean, they work hard”.

We spoke to relatives visiting. They told us, “It’s a lovely place, but unfortunately it needs some TLC (tender loving care)”. They also said, “Staff keep it clean. Sometimes because things are broken it doesn’t look that way. It’s about time the provider put his hand in his pocket and spent some money improving things. I find the care they provide and the manner of the staff is the saving grace of this place”.

We looked around the premises. There was evidence some improvements had been made with decorating and new carpets fitted. Some of the fitments in these rooms had been overlooked as in need of repair or maintenance. Some of the sink units in bedrooms were in bad repair, with broken doors, chipped edges and in one room falling apart. Grouting around the sink needed replacing.

Other bedrooms we looked at had wallpaper ripped, loose and old. One door had a coating of paint that was streaked and the varnished surface showing through. Some bedroom furniture required repair or replacement. We found bedroom doors were heavy to open and there was no privacy locks fitted as standard. This meant vulnerable people were not protected and people did not necessarily have the level of privacy they wished.

We found there were areas in need of urgent repair and maintenance. We looked in the ground floor bathroom and found a wood panel covering pipe work was very loose and dangerous. We found the wood skirting behind the toilet was rotten. There was no radiator guard in place and the radiator was hanging loose. Wall tiles were broken and missing. The sink was partially blocked with a waste disposal bin. The hoist base was dirty and rusted. There was no privacy lock fitted. The toilet next door had no privacy lock fitted. We looked in another bathroom and found there was no radiator guard fitted. The panel around the bath was loose and a potential hazard for injury. There was no privacy lock.

The nurse in charge told us there was no maintenance person employed. We spoke to the manager after our visit. We were told a person had been employed but had not stayed.