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Archived: Moss View Nursing Home

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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF | 88.83 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People using the service experienced effective, safe and appropriate care and support that met their needs and protected their rights.

Reasons for our judgement

During our visit we spoke to several people. Although some people talked to us, not everyone understood some of the things we talked about. They were unable to give a balanced view of their experience of the care and support they received. To make sure their views were represented fairly we made some observations.

We observed people were able to walk about freely in the home. Staff spoke to people respectfully and attended to personal care needs as required. Staff were observant and attentive to people’s needs. We saw staff support people to eat their lunch. They engaged with people and provided one to one support in a dignified manner. Staff’s approach to people was professional and evidently caring. People appeared to enjoy their lunch and portions served were generous.

One person we spoke to found it difficult to talk. It took them a while to say words. They told us staff helped them and let them take their time when they were asking for things. They told us, “I can’t sit down on my own, I need people to help and it takes a lot of time. The staff are very good and patient”. We were told staff were “Very good”, “Takes us out”, and “Kind”. Another person told us, "I like to read the daily paper. It's delivered here for me".

We spoke to relatives visiting. They told us people were very well cared for and always clean and well dressed when they visited. One relative told us, “I visit several times a week. They keep her looking nice. I know she doesn’t always know what is going on, but that doesn’t matter as long as she is happy. I’ve no complaints really”.

One relative told us, “I like to visit as often as I can. Staff make me very welcome. Since he has been here, he has improved. He is well looked after and I’ve no complaints”. They also told us staff take people out on day trips and activities were varied. We found people’s preference for activities was considered. Birthdays and other festive days were celebrated.

We spoke to care staff on duty. They told us they take direction from senior staff and the manager regarding people’s care. They said they were kept up to date with any changes in people's care through handover meetings between shifts. They said people were supported to live as they wish, and maintain their independence. Daily reports were made regarding people’s care.

We looked at assessment of two people’s needs and care plans and a selection of records from other people’s files. We found people had an up to date plan of care. They were person centred which meant people’s wishes and choices were included. Plans had been reviewed and daily records maintained. Changes in people’s needs were identified and planned for with clear guidance as to the level and type of support people required.

We saw evidence people who used the service had access to professionals to keep their health care needs up to date as required.

Risk assessments had been carried out. These were linked to peoples’ welfare and safety. Staff were made aware of who may be at risk of falling, developing pressure ulcers, or may not eat enough. The management of these known risks was planned for with risk preventative measures in place.