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Archived: Moss View Nursing Home

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Inspection report

Date of Inspection: 8 May 2011
Date of Publication: 4 July 2011
Inspection Report published 4 July 2011 PDF | 97.39 KB

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/05/2011 and checked the provider's records.

Our judgement

We found compliance with this outcome area. Staff are provided with support and training that help them support the people using the service. Staff would benefit from some more extensive training that would assist them to provide appropriate care to people with dementia.

User experience

We received no comments from people who use the service about this outcome area.

Other evidence

As well as an induction training prgramme, staff are encouraged to undertake further training. Seven of the current care staff hold National Vocational Qualification (NVQ) level 2 in Care or above and one staff member has attained NVQ Level 4 in Care. The NVQ in Care is the recognised qualification within Social Care. Three staff have a nursing qualification.

Staff meetings take place on a regular basis and are used to consult and train staff in further improvement of the delivery of service. According to a staff member spoken with, management staff are very approachable. Regular staff meetings take place and minutes are taken. All staff are provided with one to one staff supervision that provides an opportunity to discuss training needs and any issues arising from their day to day work.

The staff training records show that training is generally provided ‘in house’ and certificates are provided from Excel Care Services Ltd. Training had been provided on Dementia Care; Safeguarding; Infection Control; Food Hygiene; Manual handling; Fire Safety; Challenging Behaviour; Mental Capacity Act and Deprivation of Liberty Safeguards; Health and Safety; First Aid; Vigil pathway and Syringe Driver. The cook has completed training in Food Safety.

A staff member spoken with confirmed that some of the training received could be more extensive as the majority of training received consisted of a few hours. More extensive training for example, in Dementia Care would assist staff to help care for people with challenging behaviour and provide good ideas for appropriate activities.