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Inspection Summary


Overall summary & rating

Good

Updated 13 September 2017

New Support Solutions is a domiciliary care agency providing support to people living in their own home within the community. At the time of the inspection they were providing personal care for three people.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

There was a registered manager at the service who was also the provider. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe care from the service. Risk assessments were completed to enable people to receive care with a minimum of risk to themselves or the care staff. Robust recruitment procedures were followed to ensure as far as possible only suitable staff were employed. Staff were trained to safeguard and protect people. They were aware of their responsibility to report concerns.

People continued to receive effective care from staff who were trained in the necessary skills to fulfil their role. Staff felt supported, they had one to one meetings, appraisals and staff meetings which provided time to seek advice, discuss and review their work. They had opportunities to develop their skills and knowledge as well as gain relevant qualifications.

People’s healthcare needs were monitored and advice was sought from healthcare professionals when necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

The service remained caring and people said staff were kind, caring and patient. Staff protected people’s privacy and dignity and treated them with respect. People were involved in making decisions about their care.

The service remained responsive to people’s individual needs. Staff knew people well and individual care plans were person-centred. They focused on the preferences of each person and their desired outcomes. People knew how to make a complaint or raise a concern but had not found it necessary to do so.

The service continued to be well-led. The registered manager promoted an open, person centred culture. They listened to feedback and worked toward making improvements in the service. People’s views were sought and the quality of the service was monitored. Action was taken to make improvements when issues were identified.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 September 2017

The service remains Good

Effective

Good

Updated 13 September 2017

The service remains Good

Caring

Good

Updated 13 September 2017

The service remains Good.

Responsive

Good

Updated 13 September 2017

The service remains Good.

Well-led

Good

Updated 13 September 2017

The service remains Good.