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Inspection Summary


Overall summary & rating

Good

Updated 28 January 2020

About the service

SENSE- 1 Ashley Green is a residential care home for people under 65 years old with learning disabilities or autistic spectrum disorder, physical disability and sensory impairment. The service was providing personal care and support to five people at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People’s experience of using this service and what we found

People’s relatives told us their family members were safe and well looked after by staff. Staff assessed and managed risks to keep people as safe as possible. They were aware of their responsibilities in relation to keeping people safe from the risk of abuse. Staff were recruited safely and there were enough staff to meet people's needs. The service was clean and well maintained and staff practised good infection control and prevention. People were supported with their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff assessed people's capacity to make decisions. People’s consent to their care and support was sought and their choices respected. The design and layout of the service met people's needs. Staff supported people to maintain a balanced diet and monitor their nutrition and health. Staff were suitably trained and supported and had the skills, knowledge and experience to provide the support people needed.

Staff had assessed people's specific communication needs and were familiar with the ways people communicated. Staff were friendly and kind, and people's privacy and dignity were respected. Staff showed they valued people as individuals and had formed positive relationships with them. People’s relatives were involved in planning their family member’s care.

People had up to date support plans, which gave good guidance on how their care and support needs should be met by staff. Care was delivered in line with people's choices. People were involved in a variety of activities at the service and in their local community. People’s relatives knew how to complain and felt confident any concerns would be listened to and responded to well.

The service was well led by a management team who led by example to ensure an open and honest culture. The management team monitored the service to check on quality and make sure staff were providing good care and support. The registered manager and staff team worked in partnership with other services and organisations to make sure they followed good practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 January 2020

The service was well-led.

Details are in our well-led findings below.