We found the home to be clean and tidy and free from unpleasant odours. There was a system in place for infection control to protect people from the risk of infection.
There were sufficient numbers of suitably qualified, skilled and experienced staff to ensure people who used the service were safe and their health and welfare needs were met. People were able to make complaints in a way that they could understand and supported to do so when required.
We observed care being given to people who used the service and looked at people's care plans. We found people were respected and involved in their care and safeguarded against abuse. We observed and saw evidence that people's care and welfare were maintained and the people were treated with respect and dignity. We found that there was a good system in place to monitor the quality of the service and processes in place to act on any issues.
People were supported to express their views and make important decisions because the staff supported them with their communication and spent time with them. We found that people were supported to maintain independence. There were clear recruitment process in place and staff said they received the training they needed and were well supported when starting work in the service.