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SENSE - Hyde Close Flats Good

We are carrying out a review of quality at SENSE - Hyde Close Flats. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 30 December 2020

About the service

Sense Hyde Close Flats is a care home that provides accommodation and personal care for up to 17 people. The service is split into four flats and supports people with a range of needs including people with a learning and sensory disability and autism. At the time of our inspection there were 16 people living there.

People’s experience of using this service and what we found

Relatives told us that people were safe, staff were kind and that their relatives received good care and support

Recruitment processes and procedures were safe. Essential checks on staff had taken place on staff before they started working for the service.

People received their medicines safely and as prescribed.

Systems and processes were in place to keep people safe and risks associated with people's care needs had been assessed. There were enough staff to meet people's needs.

The home was clean and odour free. There were increased infection control measures in response to the coronavirus outbreak. The provider reacted appropriately to keep people safe.

Staff received the training and support to carry out their role effectively. Care staff told us that they felt that the management team was very supportive especially during the recent months of the pandemic.

Relatives confirmed that they received regular updates and feedback about their family members. There was a positive culture throughout the service which focused on providing care that was personalised. The management team used a variety of methods to assess and monitor the quality of the service. They were aware of their regulatory responsibilities associated with their role.

Rating at last inspection

At the last inspection we rated this service Good. The report was published on 14 September 2017.

For more details, please see the full report which is on the CQC website at

Why we inspected

We carried out a focused inspection of this service on 1 December 2020. This report only covers our findings in relation to the Key Questions safe, caring, and well led as we were mindful of the impact and added pressures of Covid-19 pandemic on the service.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas



Updated 30 December 2020

The service remains safe

Details are in our safe findings below.



Updated 30 December 2020



Updated 30 December 2020

The service remains caring

Details are in our caring findings below



Updated 30 December 2020



Updated 30 December 2020

The service remains well-led

Details are in our well-led findings below.