Background to this inspection
Updated
30 December 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by two inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience contacted people’s relatives by phone to request feedback.
Service and service type
Sense Hyde Close Flats is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a new manager who had not yet been registered with the Care Quality Commission, but was in the process of doing so.This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We carried out the inspection visit on 1 December 2020. We gave a short period notice of the inspection as we were mindful of the impact and added pressures of Covid-19 pandemic on the service. This meant we took account of the exceptional circumstances and requirements arising as a result of the COVID-19 pandemic.
What we did
Before our inspection, we reviewed the information we held about the home which included statutory notifications and safeguarding alerts and the Provider Information Return (PIR), which the provider completed before the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with the manager, and three support staff. We looked at three care records and three staff files; we looked at various documents relating to the management of the service which included medical records, Infection control and quality assurance records. After the inspection we spoke to nine relatives by telephone.
Updated
30 December 2020
About the service
Sense Hyde Close Flats is a care home that provides accommodation and personal care for up to 17 people. The service is split into four flats and supports people with a range of needs including people with a learning and sensory disability and autism. At the time of our inspection there were 16 people living there.
People’s experience of using this service and what we found
Relatives told us that people were safe, staff were kind and that their relatives received good care and support
Recruitment processes and procedures were safe. Essential checks on staff had taken place on staff before they started working for the service.
People received their medicines safely and as prescribed.
Systems and processes were in place to keep people safe and risks associated with people's care needs had been assessed. There were enough staff to meet people's needs.
The home was clean and odour free. There were increased infection control measures in response to the coronavirus outbreak. The provider reacted appropriately to keep people safe.
Staff received the training and support to carry out their role effectively. Care staff told us that they felt that the management team was very supportive especially during the recent months of the pandemic.
Relatives confirmed that they received regular updates and feedback about their family members. There was a positive culture throughout the service which focused on providing care that was personalised. The management team used a variety of methods to assess and monitor the quality of the service. They were aware of their regulatory responsibilities associated with their role.
Rating at last inspection
At the last inspection we rated this service Good. The report was published on 14 September 2017.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We carried out a focused inspection of this service on 1 December 2020. This report only covers our findings in relation to the Key Questions safe, caring, and well led as we were mindful of the impact and added pressures of Covid-19 pandemic on the service.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.