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Inspection Summary


Overall summary & rating

Good

Updated 19 October 2017

We carried out this announced inspection on 15 September 2017. We gave the service a short period of notice. This was because the people who lived there had complex needs for care and benefited from knowing in advance that we would be calling.

SENSE – 54 Monks Dyke Road is registered to provide accommodation and care for six people who have a learning disability and/or a sensory disability. It can also accommodate people who live with a physical disability. At the time of our inspection visit there were four people living in the service. Some of the people lived with reduced sight and/or hearing. In addition, all of them had special communication needs and used personal forms of sign assisted language.

The service was run by a charitable body that was the registered provider. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the charitable body who ran the service and the registered manager we refer to them as being, ‘the registered persons’.

At the last inspection on 24 September 2015 the service was rated, ‘Good’.

At this inspection we found the service remained, ‘Good’.

Care staff knew how to keep people safe from the risk of abuse including financial mistreatment. People had been supported to take reasonable risks while also being helped to avoid preventable accidents. Medicines were safely managed and there were enough care staff on duty. Background checks had been completed before new care staff had been appointed to ensure that they were suitable people to be employed in the service.

Care staff had received introductory and on-going training. In addition, they had been given guidance and they knew how to care for people in the right way. People enjoyed their meals and were supported to eat and drink enough. In addition, they had been helped to obtain all of the healthcare assistance they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were treated with compassion and respect. Care staff recognised people’s right to privacy and promoted their dignity. People had been supported to access independent lay advocates when necessary and confidential information was kept private.

Care staff had involved people and their relatives in making decisions about the care that was provided. People had been supported to be as independent as possible. In addition, they had been helped to pursue a wide range of hobbies and interests. There were arrangements for quickly and fairly resolving complaints.

People had been consulted about the development of their home and quality checks had been completed. Good team working was promoted and care staff had been enabled to speak out if they had any concerns.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 19 October 2017

The service remained, 'Good'.

Effective

Good

Updated 19 October 2017

The service remained, 'Good'.

Caring

Good

Updated 19 October 2017

The service remained, 'Good'.

Responsive

Good

Updated 19 October 2017

The service remained, 'Good'.

Well-led

Good

Updated 19 October 2017

The service remained, 'Good'.