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SENSE - 509 Leeds and Bradford Road Good

Inspection Summary


Overall summary & rating

Good

Updated 20 November 2019

About the service

SENSE - 509 Leeds and Bradford Road is a residential care home registered to provide accommodation for adults under 65 years of age who require nursing or personal care and have a diagnosis of a learning disability and or a mental health condition. On the day of our inspection four people were living in the home. The service can support up to five people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using the service

People were supported safely and protected from harm. There were systems in place to reduce the risk of abuse and to assess and monitor potential risks to people.

The management of medicines was safe. Risk assessments had been completed and were regularly reviewed. Incidents and accidents were managed effectively; lessons were learned to prevent future risks.

Staff were skilled and experienced to meet the needs of people who used the service. Staff completed training, supervisions and appraisals.

People said staff were kind and caring. Staff treated people with respect and maintained their dignity. People were involved in decisions about their care. People's right to privacy was maintained by staff.

Staff understood people’s likes, dislikes and preferences and people were offered choices about their care. Staff were provided with specific guidance for how to communicate with people that were unable to verbalise their needs.

People were involved in meal choices and supported to maintain a balanced diet. Health needs were regularly monitored, and staff followed the advice health care professionals gave them.

Staff understood their responsibilities in relation to the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

A complaints system was in place and complaints were managed effectively. People told us they knew how to complain if needed.

The provider had quality assurance systems to monitor the quality and safety of the care provided. People were asked for their views and the provider engaged with other agencies and services to improve their knowledge of good practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good (published 21 March 2017)

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 November 2019

The service was well-led.

Details are in our well-led findings below.