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Inspection Summary


Overall summary & rating

Good

Updated 13 September 2017

SENSE - 85 Park Road is a residential service which provides personal care and support for up to five people with a learning disability or autistic spectrum disorder and a sensory impairment. At the time of our inspection there were four people living at the home.

At the last inspection, the service was rated Good. At this inspection we found that the service remained Good.

We found that staff had been recruited safely. The staff we spoke with were aware of how to safeguard vulnerable adults who lived at the home from abuse. There were safe processes and practices in place for the management and administration of medicines.

People who lived at the home were not able to give us their views directly due to cognitive and communication impairments.

Relatives told us they were happy with staffing levels at the home. During the inspection we found that there were a suitable number of staff available to meet people’s needs effectively.

Staff received appropriate training. Relatives felt that staff had the knowledge and skills to meet people’s needs.

People received appropriate support with eating and drinking and their healthcare needs were met at the home.

Staff respected people’s privacy and dignity. We observed staff at the home communicating with people in a kind and caring way. People looked relaxed and comfortable and moved around the home freely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way; the policies and systems at the service supported this practice. The service had taken appropriate action where people lacked the capacity to make decisions about their care and needed to be deprived of their liberty to keep them safe.

We saw evidence that people received care that reflected their needs and preferences. Relatives had been consulted about people’s care and were updated by staff regularly. We received positive feedback from relatives about the activities available and found that people were supported regularly to go out into the community.

People were encouraged to be as independent as possible. Staff used a variety of methods to communicate effectively with people who were visually and hearing impaired, including objects of reference and’ ‘hand under hand’ techniques. The ‘hand under hand’ approach is where the staff member’s hand performs the activity and the person’s hand rests on top of it.

The service had a registered manager in post. Relatives and staff told us they were happy with how the service was being managed. They found the registered manager and the deputy manager approachable and could raise any concerns.

The registered manager had sought feedback from relatives and staff about the care and support provided. A high level of satisfaction had been expressed about many areas of the service. Where improvements had been suggested, we found evidence that action had been taken.

Audits of many aspects of the service had been completed regularly. We found that the audits completed were effective in ensuring that appropriate levels of quality and safety were maintained at the home.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 September 2017

The service remains Good.

Effective

Good

Updated 13 September 2017

The service remains Good.

Caring

Good

Updated 13 September 2017

The service remains Good.

Responsive

Good

Updated 13 September 2017

The service remains Good.

Well-led

Good

Updated 13 September 2017

The service remains Good.