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SENSE - Supported Living Services (East Anglia) Good

Inspection Summary

Overall summary & rating


Updated 19 March 2019

About the service: Sense Supported Living Services (East Anglia) provides care and support to people with learning disabilities. At the time of the inspection it was providing support to two people who used the regulated service. This service provides care and support to people living in “supported living” settings so that they can live in their own home as independently as possible.

People’s experience of using this service:

• The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

• People were protected from abuse, neglect and discrimination.

• There was a positive approach to risk taking. Individual risks to people were assessed and managed to keep people safe while promoting their independence.

• Medicine systems were organised and people were receiving their medicines when they should.

• We made recommendations that were actioned about the auditing of medicines administration and to follow best practice guidance in relation to medicines taken as required (PRN).

• People’s needs were assessed holistically and staff were person-centred in the way that they supported people.

• People were supported by staff who had ongoing training to meet their needs.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Staff were kind and caring and the service matched people with staff that shared interests and could meet their needs.

• The service was responsive to people’s needs. People were supported to pursue interests and hobbies and take an active role in the community.

• The service was well led and managed. The registered manager had made improvements to the service over the past year which people, relatives and staff were very positive about.

• Their was a commitment to continual learning and improvement in the service. Feedback from people, relatives and staff were used to develop an action plan for the service.

For more details please see the full report which is on the CQC website

Rating at last inspection: At the last inspection the service was rated good. (Report published 12 September 2016)

Why we inspected This was a scheduled planned inspection based on the previous rating.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.

Inspection areas



Updated 19 March 2019

The service was safe

Details are in our Safe findings below



Updated 19 March 2019

The service was effective

Details are in our Effective findings below.



Updated 19 March 2019

The service was caring

Details are in our Caring findings below.



Updated 19 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 19 March 2019

The service was well-led

Details are in our Well-Led findings below.