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SENSE - Supported Living Services (East Anglia) Good

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 PDF


Inspection carried out on 22 January 2014

During a routine inspection

People told us that staff asked them what they wanted to do and that they were happy with their support. One said, "I tell them what I want doing." They told us how staff were supporting them to minimise stress so that they made better decisions. Where people found it difficult to communicate, we found they were offered items to choose from and that pictures were used to help them make decisions. Where they were not able to do so, the service followed a proper process for ensuring decisions were in the people�s best interests. This showed the service was responsive to people's needs.

We found that people's needs, including risks, were assessed and staff had guidance about how to support people safely. People had a say in developing their own plans of care and one had been supported in making a DVD to show how their safety was promoted. Staff gave us information about people's needs which matched what was in their care plans. Staff also supported people with respect and at their own pace. People were comfortable and at ease with staff.

There were arrangements to ensure staff were reminded about reporting abuse and bad practice. They had training to support them in this. They also had access to a range of other training to support people effectively, as well as opportunities to discuss people's needs in staff meetings with their manager or with their peers. This helped show that people received safe care.

There were systems in place to ensure that the quality and safety of the service people received was checked. Where appropriate, actions for improvement were identified and followed up.